Rachel Simmons
Sydney,NSW
Summary
I am a dependable, detail-oriented, proactive individual with a proven track record in my field. I excel at multitasking and thrive in fast-paced environments. I am motivated, possess excellent business acumen, and am unafraid to take on challenging roles.
I am adaptable, possess exceptional interpersonal skills, and work effectively without supervision. I am dedicated to customer satisfaction and have exceptional customer service, multitasking, and time management abilities.
Overview
24
24
years of professional experience
Work History
Senior Program Support Officer Clinical Applications
NSW Department of Health
07.2022 - 02.2023
- Coordinated and organised program meetings, prepared communications and reports, managed program records and information using Content Manager (CM9), provided essential administrative support to the team and program as required.
Senior Project Officer - Mental Health
NSW Department of Health
11.2020 - 08.2021
- Providing crucial information to essential groups, monitoring various stages of the project to ensure proper fund allocation, building productive relationships with stakeholders, handling governance reporting for multiple projects as well as reporting as required.
Project Officer
Transport for NSW - Sydney Trains - Corridor Services Department
12.2018 - 06.2021
- Provided strategic insights and data to support the Project Manager, monitored project execution, fostered stakeholder relationships, managed risks, and updated reports, delivered projects on time, within budget, and with high quality by engaging with stakeholders and ensuring compliance with policies and regulations.
Senior Program Coordinator
NSW Department of Finance, Innovation and Services (DFSI)
05.2017 - 07.2018
- Supervised project implementation and managed budgets, provided administrative support to the Director and Program Manager of Digital Collaboration, assisted the Program Manager in preparing reports and establishing strong stakeholder relationships, encouraged stakeholder participation and effective communication, organized meetings and consultation groups.
Project Officer
Transport for NSW (TfNSW)
10.2015 - 04.2017
- Provided comprehensive support to contract managers and overseers of contract delivery, duties included preparing meeting minutes, compiling data for the Visual Management Centre (VMC) and facilitating monthly contract meetings, established and implemented a unified complaint resolution procedure, managed all customer complaints, and ensured timely resolution, monitored budget and financial reporting and was responsible for overseeing the improvement of project management support.
Senior Program Support Officer
Sydney Trains
12.2011 - 11.2014
- Provided administrative support to management and senior staff, including taking meeting minutes, preparing reports, managing project tasks, and coordinating complaint resolutions, ensured computing equipment readiness and assisted HR with document management during staff onboarding and offboarding, supported the Program Manager in contract preparation and document review, successfully relocated over one hundred employees and their equipment.
Senior Program Coordinator
GE HealthCare
07.2009 - 06.2011
- Successfully oversaw the implementation of RIS/PACS technology in multiple hospitals across New South Wales, delivered and installed over 2,000 diagnostic pieces of equipment in various departments, including Radiology, Neurology, Surgery, and Emergency, effectively facilitated communication between all teams involved to ensure proper delivery and commissioning, conducted meetings between internal staff and stakeholders within the NSW hospitals to ensure successful implementation.
Client Enquiry Manager
Westpac
09.1998 - 09.2007
- Managed a corporate portfolio of one hundred clients, conducted monthly billing analyses, led projects, built and nurtured client relationships, generated reports, chaired meetings, aided the launch of new products, supported and managed a twenty-person night team, addressed customer concerns, offered training and mentorship, managed general administrative tasks, involved in fraud investigations, collaborated with law enforcement and relevant agencies, resolved customer and client inquiries and grievances.
Education
High School Diploma -
Penshurst Girls High School
Penshurst, NSW12-1995
Skills
- Document Management
- Project Management
- Expert in Officer 365 Suites
- Quality Control
- Stakeholder Relations
- Budget Management
- Deadline Adherence
- Status Reporting
- Presentation abilities
- Proficient in both Miro and Teams
- Resource Allocation
- Schedule Coordination
- Presentation Skills
- Schedule Management
- Document coordination
- Meeting facilitation
- Reporting and documentation
Affiliations
- I love to travel, which is very cultural. I also love history, learning about various countries, history and reading and writing.
References
References available upon request.
Timeline
Senior Program Support Officer Clinical Applications
NSW Department of Health
07.2022 - 02.2023
Senior Project Officer - Mental Health
NSW Department of Health
11.2020 - 08.2021
Project Officer
Transport for NSW - Sydney Trains - Corridor Services Department
12.2018 - 06.2021
Senior Program Coordinator
NSW Department of Finance, Innovation and Services (DFSI)
05.2017 - 07.2018
Project Officer
Transport for NSW (TfNSW)
10.2015 - 04.2017
Senior Program Support Officer
Sydney Trains
12.2011 - 11.2014
Senior Program Coordinator
GE HealthCare
07.2009 - 06.2011
Client Enquiry Manager
Westpac
09.1998 - 09.2007
High School Diploma -
Penshurst Girls High School
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