Rachel Smith
Cranebrook,NSW
Summary
Collaborative professional with proven track record of working effectively with staff to improve guest satisfaction. Organized and detail-oriented with strengths in identifying and implementing process improvements to drive efficiency and quality.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Aqua Golf Attendant
Panthers Penrith
Penrith, NSW
02.2024 - Current
- Provided information on booking processes, venue accessibility and prepared party areas for daily bookings.
- Provided exceptional customer service to enhance guest experiences at Aqua golf.
- Maintained equipment for optimal performance and safety standards. to ensure optimal performance and safety standards.
Team Leader
Green By Nature
Sydney
02.2022 - 06.2025
- Led team meetings to discuss project progress and address challenges.
- Coordinated daily operations to ensure smooth workflow and productivity.
- Trained new team members on company processes and safety protocols.
Manager
The Pet Pad
Brisbane, QLD
01.2013 - 01.2022
- Managed daily operations and ensured high-quality pet care services.
- Developed staff training programs to enhance team performance and knowledge.
- Coordinated scheduling and staffing to meet business demands effectively.
- Oversaw inventory management and maintained optimal stock levels for supplies.
- Executed offsite pop-up events to attract new customers.
Education
Diploma - Event Management
TAFE Queensland
Brisbane, QLD 01.2018 - 12.2018
Skills
- Customer service
- Equipment upkeep
- Safety compliance
- Event coordination
- Inventory management
- Staff training
- Team leadership
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- First aid training
Timeline
Aqua Golf Attendant
Panthers Penrith
02.2024 - Current
Team Leader
Green By Nature
02.2022 - 06.2025
Diploma - Event Management
TAFE Queensland
01.2018 - 12.2018
Manager
The Pet Pad
01.2013 - 01.2022