Rachel Stratton

Relief Tourist Park Manager – Aug 2023-current

Hampshire Property Group (Australia wide)

• Managed parks in Howard Springs (NT), Townsville & Lucinda (QLD), Northam & Gosnells (WA).
• Managing day to day operations of the parks to ensure that it operates at its full potential, and that all guest facilities are at the required standard.
• After hours phone.
• Staff management – both permanent and casual.
• Reception duties – face to face & telephone.
• Back office work – financial reporting, accounts payable & receivable, customer queries, banking, end of day balancing & complaints resolution.
• Operation of RMS bookings system, Microsoft office suite and Hampshire’s own software system.
• Compiling and managing all annual, quarterly & monthly inspections on all park equipment & facilities.
• Assisting with cleaning duties when required.
• Maintaining good relationships with permanent residents contractors and tourists.
• Interviewing, hiring and training staff in RMS and Hampshire Policies and Procedures.

• Day to day operations of the tourist park, including permanent residents – 70 sites, 21 cabins, 8 units, swimming pool & amenities.
• Managing/hiring a small team of staff.
• Opening & closing of office and park facilities.
• Reception duties, after hours phone.
• Operation of RMS booking system, Microsoft office suite.
• Banking, receipting, end of day balancing, financial reporting, electricity rebates.
• Accounts receivable.
• Reconciling online bookings.
• Yearly rental contracts
• Housekeeping, grounds maintenance

• Customer service - taking orders & payments and accommodation bookings (tourist & contractors).
• Opening & closing of roadhouse & end of day balancing.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation - short order and in-house meals.
• Renovation of 3 bedroom house.
• Housekeeping.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organised park and amenities to enhance the guests experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Reception duties - face to face and via telephone,
• Operation of RMS booking software & Microsoft office suite
• Opening and closing of office, receipting payments, end of day reporting and balancing.
• After hours phone & cover for Manager's day's off.

After hours phone

Housekeeping, grounds maintenance

• Provided assistance in daily living activities..
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

• Used POS system to process sales, returns, online orders, and gift card activations.
• End of day balancing
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organised shelves, racks, and window displays for optimal appearance.

• Matching a high volume of invoices to purchase orders and processing within a timely manner to ensure payment is made within payment terms (via EFT and cheque).
• Ensuring correct allocation on invoices.
• Reconciling supplier statements and resolving any discrepancies.
• Monthly & EOFY balancing and reporting.
• Assisting auditors with information when required.
• Proactively identified opportunities for cost savings through analysis of spending trends and leveraging volume discounts with key suppliers.
• Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
• Positively interacted with management/employees and customers using exemplary communication and interpersonal talents.
• Assisting other team members in busy periods - cashier/enquiries, rates balancing.
• Relief assistant accountant duties when on leave - debtors, bank rec, BAS,
• Operation of Property.Gov and Procure software, Microsoft Office Suite.
• Filing, archiving, liaising with Councillors and payment of allowances.
• Organising of catering for staff meeting and RSA.

• Manage restaurant and bar, including bar service, taking orders, food preparation, assisting chef with cooking of meals, kitchen-hand duties, waitressing.
• Manage recruit and training of restaurant staff
• Over-seeing the smooth running of functions/events - ensuring seamless execution so that client expectations were met.
• Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
• Managed daily operations of motel when owners on leave - operation of Guestpoint software & MYOB.
• Reception/admin duties - accounts payable and receivable, payroll, reservations, organise and management of staff.
• Housekeeping and laundry service for motel rooms, cooking and room service of breakfast.