Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Rachel Syer

Rachel Syer

Boronia,Australia

Summary

Dynamic and results-driven professional with extensive experience in warehouse operations. Proven expertise in stock picking and quality control, complemented by exceptional customer service skills. Recognized for implementing efficient inventory management systems that enhanced operational productivity. Committed to maintaining safety standards and fostering team collaboration for optimal results. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Massage Therapist

Self Employed
09.2011 - Current
  • Company Overview: Mobile Business (By Appointment)
  • Mobile Business (By Appointment)

Storeperson, Warehouse Leader & LO Operator

Jefferson Ford
03.2022 - 04.2025
  • Stock Control
  • Dispatching Orders
  • Maintaining Warehouse Standards
  • Stocktaking
  • Order picking; by hand, BT50 Order picker & Crown High Lift Forklift (LO)
  • In charge of coordinating & conducting a variety of Projects, set out by Upper Management
  • Attending Team meetings with Management & Fellow Warehouse Leaders
  • Communicating both Face to Face & via Radio Transmission
  • During my time at Jefferson Ford, I began my employment working in Dispatch, which involved collating orders through cross checking individual invoices and preparing them for collection by contracted drivers, from an external courier company. Pick up times were 2 or 3 times each day, depending on which run/area you were allocated to on a rotating roster, along with 3 daily pick up times for a Transfer Truck, transporting stock across to the Sunshine Branch.
  • At the end of my first year, my name was put forward to Management, by the Dispatch Team Leader, for 1 of the 2 positions, which were to form a new team, whose sole responsibility was to set out & implement a more structured way of storing stock, in order to maximise the capacity of each zone.
  • After being promoted into my new role, in the Warehouse Standards Team, I was given the further Opportunity to obtain my Elevated Platform License, enabling me to expand my responsibilities to include Operating High Reach Forklifts, for both stock put away & picking.

Home Schooling through COVID19

Emerald Primary School
03.2020 - 12.2021
  • Company Overview: Remote Learning
  • Accessing the Remote Learning Platform, via Webex Link
  • Provide assistance & support to attend, navigate, conduct & complete daily tasks
  • Encouragement to stay focused & respectful of fellow classmates & Teaching Faculty
  • Assistance with submitting completed school work
  • Remote Learning
  • During this time frame I was actively involved with the Day to Day Home Schooling Program with my Step Daughter, helping her complete classroom activities, via the Online platform, which was put in place by the Department of Education, enabling students to continue their schooling during the COVID19 Lockdown.

Disability Support Worker

Give A Care
03.2018 - 04.2019
  • Community Access & Transporting clients
  • Mentoring & Guidance with decision making
  • Assist & Encourage clients to participate in social activities
  • Companionship
  • Personal Care & Administered Medications
  • General duties, such as housekeeping, washing, cooking, cleaning, replenish stock ie: continence aids & reorder if necessary
  • Note taking & Record keeping eg: Case notes, Communication books, Medication charts
  • During my time at Give a Care, I formed open & trusting relationships, that saw each client become more confident, both within themselves & out in the community, giving them a greater sense of value & self-worth. To hear, from clients, how much they appreciated my support & assistance, but also looked forward to our time together, always made for an enjoyable shift & a very rewarding role.

Personal Outcome Support Staff

Melba Support Services
11.2016 - 11.2017
  • Assisting & Supporting a wide range of individuals, both in home & out in the community, to live as independently as possible; including outings, classes, activities etc
  • Personal care, Bowel Care & Hygiene practices
  • Administering medication; including PEG
  • Residential Care – Shifts ranging from early mornings to Overnight stays
  • Manual Handling; including the use of Hoists & O.H & S Practices
  • Meal assistance & Domestic duties; including washing, cooking, cleaning, shopping
  • During my time with this company I learnt about providing exceptional care & personalised support to people living with disabilities, while learning & understanding the true value & importance behind the term Duty of Care. I was provided in-house training, which allowed me to further develop my knowledge & skills, which I was able to utilise on a day to day basis, enhancing my experiences with clients & enabling me to be more compassionate towards the delicate nature of some tasks required of us as staff, as well as becoming more aware of the dignity & respect we must provide along the way. I also enjoyed encouraging individuals to actively participate in their local communities, empowering them to feel valued & gain the confidence to live more independently.

Pick/Packer & Dispatch

Give Life Centre
10.2011 - 10.2013
  • Company Overview: Business Closed Down
  • Picking & Packing of First Aid Kits
  • Stock, Safety & Quality control
  • Packing & labeling boxes ready for dispatch
  • Filing, Sorting, Labeling & Unloading a wide range of products ready for picking
  • Picking/Packing of First Aid products & Processing for special Orders
  • Business Closed Down
  • During my time with this company I put forward an idea to Team Leaders, which would potentially create a better picking system and in turn increase time management on the day to day running of the section I was a part of, which was then incorporated into the company’s overall procedures.

Quality Services Consultant/Accounts Payable Officer

PVS Workfind JSA
10.2010 - 08.2011
  • Company Overview: Formerly IPA Job Network
  • Delivery of high level customer service to over 40 JSA branches
  • Fielding high volume enquiries both face to face and over the phone
  • Providing high level administrative support to all JSA Branches
  • Stationery orders & Accounts
  • Full use of Word, Excel & Outlook daily
  • Assessing data in accordance with DEEWR ESD4 contract & within a timely manner to meet company’s expectations for weekly budgets & revenue
  • Travel voucher ordering Nationally which involves ordering from distributors, account processing, reconciliations and express post distribution to branches
  • Monthly KPI reporting to Senior
  • Occasional auditing & government reimbursements of funds against job seekers expenditure accounts
  • Formerly IPA Job Network
  • PVS Workfind (formerly IPA Personnel Pty Ltd) delivers Job Network Services Nationally across several States. As leaders in the industry for many years, they now belong to a group of Job Network providers that have entered to international market. In the most recent star rating report PVS boasted 80% of their Victorian sites 4 Star or above with a national result of over 75% of sites at 4 Star or above.

Customer Service Consultant

PVS Workfind JSA
07.2008 - 03.2010
  • Company Overview: Formerly IPA Job Network
  • Delivery of high level customer service to a wide variety of clients
  • Conducting initial assessment interviews for clients
  • Updating and creating online resumes for job matching
  • Reviewing jobseeker circumstances to assess the level of service eligibility
  • Referral of clients to Job Capacity Assessors
  • Fielding high volume enquiries both face to face and over the phone
  • Dealing with difficult clients and clients in crisis
  • Providing high level administrative support to consultants
  • Maintaining staff attendances register
  • Stationery orders, Petty cash and accounts
  • Organising gifts and catering for special occasions and meetings
  • Full use of Word, Excel & Outlook daily
  • Full use & knowledge of photocopy/fax/scanning equipment
  • Formerly IPA Job Network
  • During my time at PVS Workfind (IPA) I have been responsible for conducting the initial appointments for clients in a timely and effective manner, which has assisted in PVS (IPA) retaining its position of No 1 of 13 providers for Initials completed in the ESA (Employment Services Area).

Courier/Clerk

Grant Walker Parts
08.2007 - 03.2008
  • Company Overview: Automotive
  • Filling out time sheets, credit, change over & adjustment notes for client accounts
  • Picking parts & loading vehicle for deliveries
  • Time management & navigation
  • General cleaning & customer service
  • Automotive
  • This role required an ability to deliver an excellent service in an efficient and timely manner. During my time with Grant Walker Motors I was always on time with my deliveries and maintained an excellent driving record.

Education

TLILIC0003 - Licence To Operate Forklift Truck

Start Training
Ferntree Gully, VIC
08-2025

Certificate III - Automotive Sales

Skill Invest
Mitcham, VIC
Mitcham, VIC

Certificate IV - Disability

Advanced Career Training

Food Handlers Certificate -

Advanced Career Training

First Aid Certificate – Level 2 -

Advanced Career Training

Certificate IV - Employment Services

Southern Edge Training

Certificate II - Security

Complex Training Academy

Certificate in Massage -

All Regions Massage School (A.R.M.S)

Certificate II - Hairdressing

Pivot Point Hair Design College

Certificate II - Business - Office Administration

University of Ballarat

Certificate II - Commercial Cookery (Traineeship)

William Angliss/University of Ballarat

Skills

  • Stock picking and quality control
  • Warehouse equipment operation
  • Forklift and pallet jack operation
  • Conveyor systems management
  • Handheld radio communication
  • Inventory management and stock maintenance
  • Location coordination
  • Safety standards compliance
  • Company policy adherence
  • Stocktaking and auditing
  • Team collaboration
  • Customer service excellence
  • Time management skills
  • Administrative support functions
  • Switchboard operation and reception duties
  • Data entry accuracy
  • Customer query resolution
  • Event coordination and planning

References

  • Mo Arzani, Jefferson Ford, Manager – Afternoon Shift, 0421 929 691
  • Colin Prins, Jefferson Ford, Colleague, 0456 546 663
  • Sandra Franceschini, Jefferson Ford, Team Leader – Day Shift, 0431 366 422

Timeline

Storeperson, Warehouse Leader & LO Operator

Jefferson Ford
03.2022 - 04.2025

Home Schooling through COVID19

Emerald Primary School
03.2020 - 12.2021

Disability Support Worker

Give A Care
03.2018 - 04.2019

Personal Outcome Support Staff

Melba Support Services
11.2016 - 11.2017

Pick/Packer & Dispatch

Give Life Centre
10.2011 - 10.2013

Massage Therapist

Self Employed
09.2011 - Current

Quality Services Consultant/Accounts Payable Officer

PVS Workfind JSA
10.2010 - 08.2011

Customer Service Consultant

PVS Workfind JSA
07.2008 - 03.2010

Courier/Clerk

Grant Walker Parts
08.2007 - 03.2008

TLILIC0003 - Licence To Operate Forklift Truck

Start Training

Certificate III - Automotive Sales

Skill Invest

Certificate IV - Disability

Advanced Career Training

Food Handlers Certificate -

Advanced Career Training

First Aid Certificate – Level 2 -

Advanced Career Training

Certificate IV - Employment Services

Southern Edge Training

Certificate II - Security

Complex Training Academy

Certificate in Massage -

All Regions Massage School (A.R.M.S)

Certificate II - Hairdressing

Pivot Point Hair Design College

Certificate II - Business - Office Administration

University of Ballarat

Certificate II - Commercial Cookery (Traineeship)

William Angliss/University of Ballarat

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Rachel Syer