Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic
RACHEL SYNNOT

RACHEL SYNNOT

Gordonvale,QLD

Summary

Adaptable and hard working, I have experience across a range of industries, including the mining & resource sector, inclusive of experience with ASX listed companies. NFP corporations, media, marketing, construction and the banking & finance industry.

I display strong leadership, communication and management skills with a commitment to on-going learning.

Personal Profile: I am a skilled Agency Director with broad experience in leading teams, managing budgets and developing strategic plans. I have strong communication, problem-solving and decision-making skills that have been honed to ensure that my agency operated efficiently and profitably.

I am capable of working independently or managing a team confidently, using my ability to quickly establish a sound rapport with team members and stakeholders alike. I’m honest and approachable, with a good sense of humor and an exceptional work ethic. I consider myself determined, driven and persistent, with a “can-do” attitude.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Marketing Agency Director

Paragon Collective
Cairns, Queensland
01.2018 - Current
  • Content Creation & Ideation for up to 10 Businesses at a time across multiple platforms
  • Obtained and worked with over 100 clients through out Australia.
  • Recruitment, Growth & Leadership of four team members
  • SEO first Blog and Newsletter copywriting & circulation
  • Social Media Scheduling & Community Engagement
  • Confident in use of Planoly, Flodesk, Mailchimp, Wordpress, Showit, All social media platforms, Canva, Microsoft Suite, Monday.com, Milanote, Lightroom, Photoshop, Teams, Todoist and more
  • Website Design – Wordpress, Shopify & Showit
  • Invoicing & Account Reconciliation – Xero
  • Multiple Award Nominee & Finalist for Business Excellence in 2021
  • Young Entrepreneur Nominee & Finalist 2019.
  • Directed staff members on project management processes to ensure timely completion of projects.
  • Maintained accurate records of all financial transactions related to the agency.
  • Participated in networking events within the industry gaining valuable contacts that helped grow the business.
  • Managed daily operations of the agency including budgeting, staffing, and scheduling meetings.
  • Developed and implemented marketing strategies to increase revenue and brand awareness.
  • Reviewed progress reports from team members regarding project milestones achieved or missed deadlines.
  • Identified new opportunities for growth by researching potential markets and target customers.
  • Interviewed prospective clients to learn about needs.
  • Boosted client retention through high-quality service and follow through.

Executive Assistant

Old Mapoon Aboriginal Corporation
Cairns, Queensland
08.2021 - Current
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Provided administrative support in preparing agendas, board documents, meeting minutes, and other documentation required for daily business activities.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team and board of directors.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Assisted in organizing conferences, AGM's and Board meetings as directed by the CEO.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Took detailed notes in meetings and disseminated information afterward.
  • Managed the daily operations of all assigned social media accounts.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
  • Developed and implemented strategic social media marketing plans.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Optimized web pages for better search engine rankings.

Media & Marketing Coordinator

Diatreme Resources Limited
Cairns, Queensland
06.2023 - 08.2024
  • Provided input into the development of brand guidelines for consistency across channels.
  • Collaborated closely with internal teams including project management and operations to ensure alignment of overall objectives across departments.
  • Identified potential partners for joint ventures or promotional initiatives.
  • Conducted market research to identify new opportunities for growth.
  • Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
  • Identified areas for improvement within existing processes and procedures.
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Maintained a library of marketing collateral including images and videos.
  • Conducted research on competitors' activities to inform strategic decisions.
  • Created reports summarizing performance results against established goals.
  • Assisted in developing content for websites, blogs, and social media platforms.
  • Delivered administrative support services to improve marketing efforts.
  • Wrote, proofed and edited content in accordance with established brand guidelines.
  • Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
  • Created daily social media posts to build robust brand presence on Facebook and Instagram.
  • Organized and maintained a marketing calendar to ensure timely execution of campaigns and initiatives.
  • Managed social media accounts, creating engaging content to drive follower growth and interaction.
  • Maintained the company website, ensuring content is up-to-date and SEO optimized.
  • Leveraged analytics tools to monitor web traffic and user engagement metrics.

Freelance Personal Assistant

Paragon PA
Cairns, Queensland
02.2018 - 06.2018
  • Strategic Planning & Content Creation
  • Post Scheduling & Management
  • Client sourcing & Retention
  • Media Planning & Development
  • Administration & Data Entry.

Customer Relationship Manager

Bendigo Bank Westcourt
09.2017 - 03.2018
  • Personal Lending – Loans, Credit Cards
  • Business Account Management
  • Staff Management & Training
  • Commitment to Monthly KPI’s
  • Personalized Customer Service.

Business Account Executive

Channel 7 Cairns
04.2016 - 09.2017
  • Develop marketing strategies for client’s varying businesses
  • Maintain relationships with existing clients
  • Find new business to bring to the company
  • Reach monthly KPI’s.

Customer Service Officer

Bendigo Bank Westcourt Branch - Cairns
09.2015 - 04.2016
  • Branch Cash Management – Treasury
  • Cash Handling & Daily Balancing
  • Customer Service and Opportunity Identifying
  • Referral of Lending to senior staff members
  • Relief as SNR CSO & CRO for Annual Leave
  • End of Month reconciliations
  • Financial Crimes Monitoring
  • Account conduct management
  • Branch Operations.

Customer Service Officer

Augusta & Districts Community Bank Branch
07.2013 - 09.2015
  • Branch Cash Management – Treasury
  • Cash Handling
  • Daily Balancing
  • Customer Service and Opportunity Identifying
  • Referral of Lending to senior staff members
  • Relief as CRO for Annual Leave
  • End of Month reconciliations and filing.

Personal Assistant to Retail Manager

Augusta Margaret River Tourism Association
09.2012 - 07.2013
  • Incoming and outgoing invoices
  • Stock turn and ordering
  • Processing and distribution of stock to several sites
  • Merchandising and liaising with site managers and staff
  • Monthly budget, end of month procedures and stock take
  • Direct retail pricing assistant in daily tasks.

Assistant Manager

Telstra Shop Mandurah
01.2008 - 01.2011
  • Store and Individual sales targets/KPI’s
  • One-on-one training with new and existing staff
  • Monthly performance reviews for staff members
  • Weekly and monthly state sales calls
  • Opening and closing of store/banking/stock take
  • Dealing with difficult customers/circumstances
  • Visual merchandising of store.

Education

Diploma of Beauty Therapy -

01.2017

High School Diploma -

Margaret River Senior High School
Western Australia
11-2007

Skills

  • Strong leadership skills
  • Excels under pressure
  • Able to prioritize workload
  • Written and verbal communication skills
  • Analytical thinker
  • Works well solo or as part of a team
  • Team Management
  • Business Planning

Certification

  • Bachelor of Psychological Science – 2018 -2019 Completed Year 1
  • Diploma of Beauty Therapy – 2017
  • Senior First Aid - 2015
  • Police Clearance – 2012
  • Working with Children Check-2013
  • FRSA – Tier 2 Teller - 2008 & 2013
  • Responsible Service of Alcohol, TAB & Approved Managers Certification – 2008
  • Secondary Education Margaret River Senior High School –2007
  • Certificate II in Tourism and Hospitality - 2007
  • Certificate II in Business Management – 2007

References

Robyn Bartlett - 0418759795

Peter Bridgewater -  0417770576

Megan Davie - 0407615278

Carlie Noakes - 0438543616

Accomplishments

  • Cairns Business Women's Club Finalist - 2019 - Young Entrepreneur Award Runner Up
  • Business Excellence Awards Finalist - 2021 - Marketing & Communications
  • Business Excellence Awards Finalist - 2021 - Innovation Award
  • Business Excellence Awards Finalist - 2021 - Business Technology

Timeline

Media & Marketing Coordinator

Diatreme Resources Limited
06.2023 - 08.2024

Executive Assistant

Old Mapoon Aboriginal Corporation
08.2021 - Current

Freelance Personal Assistant

Paragon PA
02.2018 - 06.2018

Marketing Agency Director

Paragon Collective
01.2018 - Current

Customer Relationship Manager

Bendigo Bank Westcourt
09.2017 - 03.2018

Business Account Executive

Channel 7 Cairns
04.2016 - 09.2017

Customer Service Officer

Bendigo Bank Westcourt Branch - Cairns
09.2015 - 04.2016

Customer Service Officer

Augusta & Districts Community Bank Branch
07.2013 - 09.2015

Personal Assistant to Retail Manager

Augusta Margaret River Tourism Association
09.2012 - 07.2013

Assistant Manager

Telstra Shop Mandurah
01.2008 - 01.2011

Diploma of Beauty Therapy -

High School Diploma -

Margaret River Senior High School

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RACHEL SYNNOT