Rachel Takla
Pakenham,VIC
Summary
With experience in Customer service and success I am seeking employment in administration with a company where I can grow professionally and personally and a highly rewarding career in a workplace that I comes with challenging opportunities where I can use my skills and experience to help meet workplace goals.
Overview
1
1
year of professional experience
Work History
Pharmacy Assistant
Direct Chemist Outlet
Narre Warren, VIC
01.2023 - Current
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Greeted customers upon arrival at the pharmacy counter.
- Trained new pharmacy staff in procedures and customer service standards.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered telephone calls in average and assisted customers by directing calls to appropriate personnel.
- Scanned items and checked pricing on cash register for accuracy.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Counted and balanced cashier drawers.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Processed payments from customers using cash registers and debit and credit card terminals.
Pandora Jewellery
Pandora
Narre Warrenn, VIC
10.2022 - 01.2023
- Assisted customers in selecting the perfect Pandora jewelry piece for their needs.
- Organized and maintained jewelry displays to ensure a visually appealing environment.
- Processed sales transactions accurately, including cash, credit card, and other payment methods.
- Performed daily cleaning duties of store area to maintain a clean and organized work space.
- Operated POS system to process payments and returns efficiently.
- Demonstrated excellent customer service skills while interacting with customers on the sales floor.
- Resolved customer complaints in an efficient manner while maintaining high level of satisfaction.
- Developed relationships with existing customers through follow up calls and emails.
- Supported store manager with day-to-day operations tasks as required.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Year 12 - VCE
St Francis Xavier College
Beaconsfield, VIC10-2022
Skills
- Team Player
- Reliable
- Excellent Communication Skills
- Great Time Management Skills
- Leadership
- Problem Solving
- Conflict Resolution
- Strong work ethic
- Confident
- Active Listener
- Computer Literacy
- Excellent Negotiation Skills
- Ability to work independently
References
References available upon request.
Timeline
Pharmacy Assistant
Direct Chemist Outlet
01.2023 - Current
Pandora Jewellery
Pandora
10.2022 - 01.2023
High School Year 12 - VCE
St Francis Xavier College
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