Rachel Tamalii
Springfield Lakes,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
State Operations Manager
ZircoDATA
Richlands, QLD
08.2023 - Current
- Developed and implemented operational strategies to improve efficiency of State operations.
- Collaborated with multiple departments to implement new processes that improved customer service satisfaction ratings.
- Provided oversight of staff performance and provided guidance on workflow optimization initiatives.
- Established key performance indicators to measure progress towards organizational objectives.
- Created reports on the status of State operations and identified areas of improvement.
- Implemented effective change management practices across the organization to ensure smooth transition during times of transformation.
- Monitored budgeting activities related to State operations and developed cost-saving measures when necessary.
- Coordinated training sessions for staff members on best practices in operational management.
- Prepared monthly performance reviews for all employees in the State department.
- Reviewed daily activity logs from team members and addressed any discrepancies or issues.
- Resolved conflicts between staff members regarding work assignments or job expectations.
- Maintained a safe working environment by implementing appropriate safety protocols.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Team Leader
Zircodata
Richlands, QLD
07.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Developed processes to ensure accurate tracking of all stored information.
- Retrieved requested documents from archives as needed.
- Assisted with the destruction of outdated or unnecessary documents according to regulations.
- Prepared documentation for archiving by sorting, coding, labeling, and organizing files.
- Scanned paper-based documents into digital formats for storage purposes.
- Maintained a secure environment to store sensitive information.
- Maintained physical and electronic filing systems for documents, records, and other data.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided training on proper use of filing systems for new staff members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Facilitated communication between cross-functional teams within the organization.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Administrator
IWL
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Administrator
CNQ
- Experience using Freightmate
- Provided administrative support to the transport team by managing daily operations and scheduling of vehicles.
- Assisted in resolving any customer complaints related to transportation services in a timely manner.
- Ensured that all necessary documents were prepared accurately for each shipment prior to dispatch.
- Updated data into the system regarding incoming and outgoing shipments including route information and tracking details.
- Managed stock inventory levels across different warehouses ensuring accuracy at all times.
- Prepared inventory for shipment by attaching tags and labels.
Warehouse Operator
Toll
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Maintained accurate records of all goods received, shipped or transferred between warehouses.
- Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
- Ensured safety policies were followed at all times while working in the warehouse environment.
- Packaged items for shipment according to customer specifications.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
- Processed orders accurately, efficiently and within specified timeframes.
- Cleaned, maintained and organized the warehouse area daily.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Pharmaceutical Operator
Central Pharmacy
- Verified accuracy of picked items by comparing them against pick list.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Stocked shelves with incoming merchandise as needed.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Inspected and verified shipments for accuracy and quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Weighed packages to ensure they met shipping weight requirements.
- Checked expiration dates on perishable items prior to packing them for shipment.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Confirmed items picked for orders by keying codes into system.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Trained new employees regarding warehouse procedures and standards.
Processing Operator
Comgroup Supplies
- Rover - Setting up work stations and rotating the workers for lunch breaks, machine operator, packer, picker, QA, computer skills, scales, labelling, palleting.
- Monitored the quality of fresh and frozen meats to ensure adherence to safety standards.
- Maintained a clean and sanitary work environment by adhering to strict hygiene protocols.
- Processed orders in an efficient manner while ensuring accuracy in weight measurements.
- Labeled packages with product name, weight, price and expiration date as per company policy.
- Checked temperatures of coolers and freezers regularly to guarantee proper preservation of meat products.
- Assisted other team members with packaging activities when required.
- Ensured that all wastage was disposed off properly following standard regulations related to waste management practices.
- Inspected incoming shipments for quality assurance purposes before accepting them into inventory system.
- Maintained records of all deliveries made during each shift period accurately.
Factory Production Worker
Paradise Foods
- Machine operator, packing goods into trays, palletising, QA checks, mixing & batching ingredients, box maker.
- Prepared boxes, bags, and other containers for packing food items.
- Weighed and measured ingredients according to recipes.
- Inspected food products to ensure quality and safety standards were met.
- Labeled packages with product information such as weight, quantity, or expiration date.
- Sealed packages using heat sealing machines or manual methods.
- Stacked filled boxes onto pallets for shipping or storage.
- Maintained cleanliness of work area by sweeping and mopping floors.
- Operated automated packaging equipment in a safe manner.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used pallet jacks to move items to and from warehouse locations.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Attached labels to packaged items or stenciled information on containers.
- Cleared machine jams to reset malfunctions for production line.
- Monitored production line for jams, pile-ups or glue not adhering properly.
Education
Year 12 Certificate -
Woodcrest College
Springfield, QLD01-2006
Skills
- Operations Management
- Performance Improvement
- KPI Tracking
- Effective Communication
- Problem-solving abilities
- Organizational Skills
- Records Organization and Management
- Time Management
- Revenue Forecasting
- Delegation
References
Available upon request
Certification
- LF License
- Certificate in Information Management & Security
- QLD Drivers License
- First Aid Certificate
Languages
English
Professional
Samoan
Limited
Accomplishments
- Nominated a few times for ZircoHero awards gift cards $50
- Won Q3 for outstanding performance and for going above and beyond for our customers during the last floods $500
- First person in Zircodata to be Promoted from Team Leader to State Operations Manager
Affiliations
- Love spending time with my children outdoors
- Enjoy camping and fishing
- Love travelling
- Exploring cultural foods and history
References
References available upon request.
Timeline
State Operations Manager
ZircoDATA
08.2023 - Current
Team Leader
Zircodata
07.2021 - Current
Administrator
IWL
Administrator
CNQ
Warehouse Operator
Toll
Pharmaceutical Operator
Central Pharmacy
Processing Operator
Comgroup Supplies
Factory Production Worker
Paradise Foods
Year 12 Certificate -
Woodcrest College
Similar Profiles
Avinash ChimataAvinash Chimata
Data Entry Clerk at ZircoDATAData Entry Clerk at ZircoDATA
Jose CoradoJose Corado
Driver/Lead CSR at ZircoDATADriver/Lead CSR at ZircoDATA
Evan WaltersEvan Walters
Sales Agent at TSA GroupSales Agent at TSA Group
Saikiran BajjuriSaikiran Bajjuri
Platform Integartion at Proven EnergyPlatform Integartion at Proven Energy
Brandon GlifosBrandon Glifos
Tradesman at Progress FireTradesman at Progress Fire