Rachel Thompson

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Operated POS system to itemize and complete average of Number customer purchases.

• Greeted customers and responded to requests for information.
• Processed credit card, EBT, and gift card payments with electronic computer system.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Used POS system to enter orders, process payments and issue receipts.
• Operated register system to process new purchases, item returns and merchandise exchanges.
• Approached every question or concern with calm and level-headed approach.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Corresponded with clients through email and telephone.

• Welcomed approximately 50 customers per day with warmth and kindness.