Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Thompson

Thirlmere

Summary

Diligent Medical Receptionist with comprehensive background in managing front-desk operations at medical facilities. Successfully facilitated patient scheduling and maintained accurate records, ensuring seamless communication between departments. Demonstrated proficiency in administrative tasks and patient care coordination.

Overview

24
24
years of professional experience

Work History

Senior Medical Receptionist

Wilton Doctors Medical Centre
03.2021 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Reconciled mixed billed, resolve discrepancies, contributing to improved financial accuracy.
  • Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Workers Compensation - Processed medical insurance claims and payments.
  • Cleared Debtors
  • Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
  • Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Administration Staff rostering
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Office Administrator/Receptionist

JRM Building & Carpentry NSW Pty Ltd
01.2019 - 06.2020
  • Maintaining Security and telecommunications systems
  • Contributing to the team by accomplishing tasks as needed
  • Answering telephones, taking and relaying messages, providing information to callers
  • Following procedures, rules and regulations, WH&S
  • Providing administrative duties and support
  • Provide quotations to clients
  • Managing digital and hard-copy filing systems
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Estimating PA - Plumbing Fixtures Estimator

Planet Plumbing Group
04.2009 - 05.2010
  • Maintain security system, following procedures, logging in visitors and providing visitor passes
  • Greeting guests, providing them with a positive first impression of organization on arrival
  • Answering and working a multi-lined phone system, taking messages and providing assistance
  • First Aid Officer - Accredited Certificate
  • Submit tenders by cut off date to builders and construction companies
  • Provide quotations to clients
  • Liaise with suppliers for pricing, product training and knowledge
  • Managing digital and hard-copy filing systems

Sales Coordinator - Multiple Dwellings/ Plumbing Showroom Representative

Harvey Norman Commercial
03.2007 - 11.2008
  • Work as part of a team with Sales representatives and other coordinators on allocated jobs
  • Communicate and liaise with warehouse staff to be aware of stock coming in and out/Stocktaking
  • Create strong lines of communication with delivery drivers daily
  • Place and confirm orders with customers
  • Order stock from suppliers and create delivery schedules
  • Liaise with customers & arrange delivery of goods, creating job plans
  • Enter orders into software package
  • Keep track of all open orders by checking on stock levels delivery dates & payments
  • Weekly meeting with representatives to confirm schedules and delivery address, site contact, products & quantities
  • Actively maintain a strong product knowledge of goods being supplied
  • Arrange returns of goods if needed

Customer Service/Finance Administrator/Cashier

Harvey Norman Retail
02.2006 - 03.2007
  • Greet customers and ascertain what each customer wants or needs
  • Provide a positive customer experience with fair, friendly, and courteous service
  • Maintain knowledge of current merchandise, new products, sales and promotional offers
  • Ensure complete efficiency when following procedures for processing sale, exchange and refund transactions at cash desk
  • Verify credit card acceptance by checking signatures and ID if required
  • Balance cash draw by counting draw at beginning and end of each shift
  • Investigate and resolve discrepancies
  • Efficiently follow open and close cash desk procedures
  • Provide high level of customer service and resolve issues
  • Train staff in all areas of cashier desk tasks including use of Point of sales systems
  • Apply for customer and process finance applications with GE Finance
  • Stock shelves, apply pricing and stock counts
  • Customer sales and product linking

Hair & Cosmetic Consultant/Cashier, Cash office/Admin Supervisor

Priceline
12.2000 - 08.2003
  • Crossed trained in Cash office supervisor and Hair and beauty sales consultant in order to provide back up for team members
  • Welcomed customers and help find area or items they required
  • Processed customer transaction efficiently and quickly in all areas of cash desk
  • Trained other staff members in POS systems and cash desk duties with a high level of success and positive results and feedback
  • Accurately handled over $15000 in daily cash and credit card payments
  • Followed safety and security procedures for daily cash balancing and banking of up $50000 + in cash after weekend sales
  • Completed product training courses in Loreal, Revlon hair and makeup
  • Receiving deliveries and process stock to go out on floor to allocated areas and staff members
  • Understanding & applying WH&S
  • Balanced cash draws and total of daily takings of up to 8 draws and staff members

Education

Certificate IV - Business Management

Collaboration Learning
Sydney, NSW
01-2025

Certificate 4 - Community Services Work

TAFE NSW
Ultimo, NSW
01.2017

Computer Skills/Work Skills -

TAFE NSW
Gymea, NSW
01.2005

Certificate 3 - Office Administration

TAFE NSW
Gymea, NSW
01.1998

High School Certificate -

Engadine High School
Engadine, NSW
01.1997

Skills

  • Excellent communication skills-written & verbal
  • Ability to work as part of a team
  • Ability to work with a wide range of people
  • Computer literate in MSOFFICE, Internet
  • Best Practice Software experience - 4yrs
  • Experience leading a team
  • Ability to work in a busy environment
  • Strong Understanding of WH&S

Timeline

Senior Medical Receptionist

Wilton Doctors Medical Centre
03.2021 - Current

Office Administrator/Receptionist

JRM Building & Carpentry NSW Pty Ltd
01.2019 - 06.2020

Estimating PA - Plumbing Fixtures Estimator

Planet Plumbing Group
04.2009 - 05.2010

Sales Coordinator - Multiple Dwellings/ Plumbing Showroom Representative

Harvey Norman Commercial
03.2007 - 11.2008

Customer Service/Finance Administrator/Cashier

Harvey Norman Retail
02.2006 - 03.2007

Hair & Cosmetic Consultant/Cashier, Cash office/Admin Supervisor

Priceline
12.2000 - 08.2003

Certificate IV - Business Management

Collaboration Learning

Certificate 4 - Community Services Work

TAFE NSW

Computer Skills/Work Skills -

TAFE NSW

Certificate 3 - Office Administration

TAFE NSW

High School Certificate -

Engadine High School
Rachel Thompson