Rachel Tuck
Encounter Bay,SA
Summary
Accomplished Receptionist and Administrator, showcasing expertise in document management and exceptional client relations. Elevated office efficiency through meticulous file organization and proactive multitasking. Excelled in a fast-paced environment, significantly enhancing customer service and operational workflows. Demonstrates a keen ability for database administration and fostering professional relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
GHD Pty Ltd, Engineers & Architects
Adelaide
01.2012 - 01.2016
- Front of house Receptionist to a busy office of 150.
- Answering and directing phone calls in a friendly, professional manner.
- Answering and handling business queries over the phone and at the front desk.
- Scheduling and changing appointments.
- Backup Secretary for full-time Business Group Assistants, using MS Excel and Word, and Adobe to create and format tables, correspondence and presentation documentation.
- Keeping GHD Front of House tidy and well-presented.
- Records, filing and archive duties.
Business Group Secretary
GHD Pty Ltd, Engineers & Architects
Adelaide
01.2005 - 01.2012
- Providing personal assistance to Group Managers:
- Typing and producing submission documentation to high formatting standards within strict deadlines
- Personal Assistance with scheduling, catering, typing agendas, taking minutes
- Completing extra training for updates in procedures, occupational health and safety and work place skills.
Office Receptionist and Settlements Clerk
Camatta Lempens, Lawyers
Adelaide
01.2002 - 01.2004
- Reception and phone duties.
- Housekeeping Duties
- Attending the Settlements Office on behalf of the company.
- Daily ‘rounds’, including duties such as lodgement of Court and Property Settlement documents within strict deadlines.
Education
Certificate III in Office Administration
Prides Business College
Adelaide01.2000
Yr 12 SACE Certificate - TER 88.25%
Mount Compass Area School
12.1999
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Mail handling
- Document scanning and digitization
- Document Management
- Appointment Scheduling
- Client Relations
- Calendar Management
- Scheduling appointments
- Supply Management
- Confidential information management
- Office Equipment Maintenance
- Meeting Support
- Data Entry
- Customer Service
- Multitasking and Organization
- Documentation and Recordkeeping
- Database Administration
Certification
Full Police Clearance (2020)
First Aid Certificate (non current)
Working with children check
Current Cold and Flue Shot
Pfizer COVID Shots 1 & 2
Moderna COVID Booster Shot
Volunteer/Community Work
2020-2023
Piano and organ accompanist
South Coast Coral and Arts Society
- Piano accompaniment at weekly choir practices, playing for SCCAS Choir Concerts and Arts Society Musicals.
2020-2023
CHURCH Sisters Class and Social Coordinator
Victor Harbor Christadelphian Church
- Organising a productive program and events, leading classes, keeping records and producing newsletters.
Timeline
Receptionist Administrator
GHD Pty Ltd, Engineers & Architects
01.2012 - 01.2016
Business Group Secretary
GHD Pty Ltd, Engineers & Architects
01.2005 - 01.2012
Office Receptionist and Settlements Clerk
Camatta Lempens, Lawyers
01.2002 - 01.2004
Certificate III in Office Administration
Prides Business College
Yr 12 SACE Certificate - TER 88.25%
Mount Compass Area School