RACHEL TURNER
Perth,WA
Summary
Experienced and dependable Process Operator with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Process Technician
Strandline Resources
Coburn, WA
11.2022 - Current
- Adhere to safety protocols
- Ensure production processes run smoothly and efficiently
- Monitoring and testing product
- Mechanical aptitude
- Sound troubleshooting ability
- Flexible, reliable work ethic
- Teamwork
- Inspection checks
- Operation of DMUs
- Operation of bores and Decant pumps
- Experience in Mineral plant set up
- Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
FIFO Housekeeping Supervisor
COMPASS ESS / SODEXO IFM
PERTH, WA
01.2021 - Current
- Delegate duties
- Run pre start meetings twice daily
- Ensure team are well equipped, all cleaning equipment is maintain
- Chemical training to team to make sure chemicals are used correctly
- Make sure all staff are fully trained
- Maintain a strong safety culture across the team
- Make sure the team have the right tools and support to work efficiently with safety at the forefront of all tasks completed.
- Motivate and lead all teams to perform their roles to a high standard
- Comply with all policies,procedures,rules and regulations
HOD Housekeeping Manager
Abbey BEACH Resort
Busselton, WA
08.2020 - 12.2020
- Ensure all rooms/public areas/function rooms are serviced daily, ensure fast turn around in accordance with standards,and the highest degree of guest satisfaction.
- Ensure VIP rooms receive the designated extras.
- To ensure an effective and efficient department including all laundry operations, and an adequate supply of clean linen in excellent state is always provided.
- Checking rooms on a daily basis for repairs/refurbishing
- Hiring and training of all staff in accordance with policies and procedures, making sure the most suitable qualified person is appointed.
- Organize rosters and staffing levels are correct.
- Purchase, re order and maintain housekeeping supplies and inventory.
- Attend staff meetings and hold tool box meetings weekly.
- Daily supervision of staff and disciplining as required.
- Interact effectively with guests and deal with complaints in a timely manner.
- Support a comprehensive safety program in accordance with company policies and procedures,including all aspects of compliance and reporting all hazards to General Manager.
- Responsible for planning, organizing and developing the overall daily operation of the housekeeping department, and ensure the highest degree of quality guest care is maintained at all times.
Accommodation Manager
Amelia park holdings Pty Ltd
Busselton, Wa
10.2016 - 06.2020
- Oversaw day-to-day operations
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer satisfaction by resolving issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional client support.
- Worked with customers to understand needs and provide quality service.
- Handled calls per to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Saved budget by implementing cost-saving initiatives that addressed long-standing problems.
- Diverted phone lines to mobile after hours so 24 hour service was available
- Organized renovations every year in off season
- Implemented safety procedures between two properties
Housekeeping Supervisor/manager
Big 4 Middleton beach .Big 4 Emu beach
Albany, WA
01.2006 - 07.2016
- Placed orders for housekeeping supplies and guest toiletries
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Completed schedules, shift reports and other business documentation
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Improved process efficiency through effective inventory control in alignment with client standards
- Communicated repair needs to maintenance staff
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover
- Ensured adherence to safety protocols by enforcing proper and equipment usage
- Increased employee performance through effective supervision and training
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Coordinated daily workflow through task prioritization and concise scheduling
Managers assistant
Albany port of call motel and function centre
Albany, Wa
01.1995 - 03.2005
- Worked with customers to understand needs and provide service
- Cleaning of rooms
- Operated laundry daily
- Breakfast cooking/A La Carte cooking
- Waitressing
- Bar attendant
- General bookkeeping
Laundress Attendant
Karratha laundry and drycleaning
Karratha Industrial Estate, WA
10.1994 - 07.1995
- Opened premises everyday
- Operated steam boiler
- Washing and inspecting all products
- Twice weekly runs to port headland picking up and dropping off linen
- Operating industrial machines
Housekeeping Room Attendant
Quality inn
Karratha, WA
12.1991 - 07.1994
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Cleaned and stocked minibars with necessary beverages and supplies
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture
- Cleaned guest room kitchens by cleaning and sanitizing sinks, dishes, cupboards, stovetops and refrigerators
Senior Deckhand
Condor 2
Point Sampson, WA
01.1988 - 07.1990
- Monitored weather, crew and vessel conditions to make sound operational choices
- Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition
- Performed basic repairs and common maintenance tasks during trips to keep equipment functional
- Maintained high levels of productivity by efficiently cleaning and washing equipment
- Stocked vessel with equipment for fishing, boating operations and effective emergency response
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Kept nets, cables, ropes and other deck equipment properly stored to control wear and maintain crew safety
- Checked fish for size to meet regulations and tossed underweight or injured fish back in ocean
- Hauled in loads, sorted catch and packed hold with desirable prawns
Deck Seaman
Kailas fisheries
Exmouth, WA
01.1986 - 07.1988
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations
- Managed efficient supply and food replenishment at port stops
- Loaded cargo according to ship capacity and appropriate weight load distribution
- Supported captain, including taking responsibility for ship operations in cases of injury or illness
- Maintained excellent attendance record, consistently arriving to work on time
- Sorting and grading of all prawns
Education
Albany Senior High School
1984
Skills
- Supervision
- Attention to detail
- Multitasking
- Process improvement
- Problem resolution
- Project organization
- Time management
- Staff training and development
- Quality improvements
- Troubleshooting and repair
- Maintaining inspection readiness
- Commissioning processes
- Equipment operation
- Production logging
- Safe equipment operation
- Mechanical aptitude
- Safety monitoring
- Housekeeping skills
- Mechanical troubleshooting
- Safety procedures
- Heavy lifting
- Standard operating procedures
Certification
- BOSIET CA-EBS 5750
- VOC KANGA
- VOC SKID STEER
- VOC LV AND PIT PERMIT
- WORKING AND HEIGHTS
- DANGEROUS GOODS
- CONfINED SPACE AND GAS
- FORKLIFT
REFERENCE
MARK HAYWOOD SUPERINTENDENT STRANDLINE RESOURCES 0468883645
DARRELL MAYBURY PRODUCTION SYSTEMS COORDINATOR 0458439034
SONNY FIU MANAGER SODEXO 0449565824
TREVOR SMITH MANAGER KOOLAN ISLAND 0478630997
TRISH SHUTTLEWORTH OWNER OPERATOR BIG 4 0408950556
Timeline
Process Technician
Strandline Resources
11.2022 - Current
FIFO Housekeeping Supervisor
COMPASS ESS / SODEXO IFM
01.2021 - Current
HOD Housekeeping Manager
Abbey BEACH Resort
08.2020 - 12.2020
Accommodation Manager
Amelia park holdings Pty Ltd
10.2016 - 06.2020
Housekeeping Supervisor/manager
Big 4 Middleton beach .Big 4 Emu beach
01.2006 - 07.2016
Managers assistant
Albany port of call motel and function centre
01.1995 - 03.2005
Laundress Attendant
Karratha laundry and drycleaning
10.1994 - 07.1995
Housekeeping Room Attendant
Quality inn
12.1991 - 07.1994
Senior Deckhand
Condor 2
01.1988 - 07.1990
Deck Seaman
Kailas fisheries
01.1986 - 07.1988
Albany Senior High School