Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
References
Timeline
Generic

Rachel Walsh

Ingle Farm,SA

Summary

Experienced social worker and registered nurse with a strong background in support work, specializing in therapeutic relationship-building and client advocacy. Proficient in crisis intervention and trauma-informed practices, with a focus on fostering independence through a strengths-based approach. Committed to cultural competency and inclusive practice, ensuring effective collaboration with educators and families to support diverse student needs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

School Social Worker Student

LE FEVRE HIGH SCHOOL
5098
07.2024 - 06.2025
  • Coordinated activities for at-risk youth, promoting healthy lifestyle choices.
  • Advocated for students facing neglect or abuse, ensuring acknowledgment of their needs.
  • Conducted individual and group counseling sessions targeting social and emotional issues.
  • Provided essential resources to families, including food assistance and counseling services.
  • Created a positive school environment by supporting staff and fostering respectful behavior.
  • Maintained confidential records on student assessments and progress toward objectives.
  • Collaborated with educators and parents to devise effective academic interventions.
  • Facilitated crisis intervention services for students undergoing immediate hardships.

Support Worker

Quest Therapeutic Services
12.2022 - 07.2024
  • Working with adults, youth and children and their families in their homes and in community settings.
  • Supporting clients of diverse cultural backgrounds, family structures, physical and psychological diagnoses, including ASD, ADHD, brain injury, vision impairment, and complex medical needs.
  • Building collaborative and empathetic relationships with clients and their support systems.
  • Engaging with and supporting clients to reach their identified goals.
  • Providing emotional, psychological, and physical support to clients and their families.
  • Advocating for clients and their families in the community, with professionals, and regarding services and equipment.
  • Collaborating with clients and their families to plan and implement new routines, or changes to existing routines.
  • Reinforcing client strengths and achievements and using these to make new goals.
  • Encouraging clients to assert themselves and advocate for themselves when appropriate.
  • Assisting and supporting clients to learn new skills and encourage independence when appropriate.
  • Accompanying clients to therapy and medical appointments.
  • Celebrating achievements with clients and their families.
  • KEY SKILLS
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Supported clients to access education, training or employment opportunities.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Participated in professional development and training sessions to enhance care quality and support provided.

Office Manager

Catcom Pty Ltd
03.2009 - 01.2022
  • Communicating with clients in person and over the phone.
  • Communication with employees in person, over the phone and via email.
  • Rostering employees for service calls across various areas.
  • Development and maintenance of afterhours service roster.
  • Follow up service calls with clients’ once service calls are completed.
  • Maintenance of client databases.
  • End to end processing of payroll
  • Accounts payable and receivable.
  • KEY SKILLS

Registered Nurse

Lyell McEwin Hospital
03.2004 - 03.2016
  • 2004-2005 Graduate Program in Surgical ward, Emergency department and Theatre
  • 2005-2008 General Surgical Ward. Permanent night shift 2007-2008, Night Shift Team Leader
  • 2008-2016 Anaesthetic Nurse in General Theatre- working part time at Lyell McEwin and part time at Catcom Pty Ltd
  • PART TIME & FULL TIME OVER 7 DAY 24HR ROSTER
  • KEY SKILLS

Education

Master of Social Work -

University of South Australia
11-2026

Graduate Certificate - Psychology

University of Adelaide
06.2022

Bachelor of Nursing -

University of South Australia
12.2003

Skills

  • Therapeutic relationship building
  • Group facilitation
  • Cultural competency
  • Crisis intervention
  • Mental health support
  • Professional and ethical awareness
  • Social justice advocacy
  • Respect for diverse experiences
  • Team collaboration
  • Effective communication
  • Empathy
  • Self-reflection and self-care
  • Trustworthiness and dependability
  • Caring demeanor
  • Critical thinking
  • Lifelong learning commitment
  • Enthusiasm
  • Objectivity
  • Organizational skills
  • Collaborative problem solving
  • Conflict resolution
  • Confidentiality and privacy
  • Crisis management
  • Attention to detail
  • Emotional support
  • Life skills development
  • Client assessment
  • Professional boundaries

Certification

  • 2024 National Police Clearance
  • Department of Human Services Working with Children Check
  • NDIS Worker Orientation Modules & COVID Safety Training

References

  • Quentie, Cornwell, Social Worker and co-owner of Quest Therapeutic Services, quentie@questts.com.au, 0450 783 600, Quest Therapeutic Services
  • Bruce, Cattermole, Owner of Catcom Pty Ltd, bruce@catcom.net.au, 0414 812 898, Catcom Pty Ltd
  • Tina, Sayce, Nurse Unit Manager, Surgical Services Gawler Hospital, tina.sayce@sa.gov.au, 0885212156, Gawler Hospital

Affiliations

  • Crochet
  • Cross-stitch
  • Walking and spending time with my golden retriever
  • Hanging out with my adult children

References

References available upon request.

Timeline

School Social Worker Student

LE FEVRE HIGH SCHOOL
07.2024 - 06.2025

Support Worker

Quest Therapeutic Services
12.2022 - 07.2024

Office Manager

Catcom Pty Ltd
03.2009 - 01.2022

Registered Nurse

Lyell McEwin Hospital
03.2004 - 03.2016

Master of Social Work -

University of South Australia

Graduate Certificate - Psychology

University of Adelaide

Bachelor of Nursing -

University of South Australia

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Rachel Walsh