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Experienced Business Analyst with expertise in ERP optimization, GST compliance, and API integration. Skilled in SQL, data analysis, UAT, and creating Functional Requirement Documentation to align systems with business goals. Adept at identifying process gaps, ensuring smooth functionality, and driving productivity improvements. Strong in client presentations and stakeholder communication, delivering data-driven solutions to support business growth.

Motivated professional offering proficiency in delivering an excellent customer service experience combined with strong mathematical, communication and analytical thinking skills. Personable team player with exceptional problem solving abilities. Fast learner and committed to continuous, self-directed learning.

Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. History managing large amounts of inbound calls, handling foreign currencies, online ordering and sustaining satisfactory relationships with customers.

Proficient Business Analyst with a strong background in SAP modules, specializing in logistics and security. Skilled at analyzing business processes and implementing efficient solutions. Recognizes opportunities for improvement and provides practical insights to support organizational goals. Demonstrates expertise in data analysis and promotes productive collaboration with stakeholders.

Rachel Wang

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Business Analyst

E-Commerce Operations Manager

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Master of Science - Information Technology

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Business Analyst

E-Commerce Operations Manager

Master of Science - Information Technology

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