Rachel Watt

• Implement and deliver GLaWAC’s L & D strategy and frame work to build people capability and support career growth
• Ensure effective investment into learning solutions whilst monitoring the L & D budget and learning records
• Built an annual L & D program based on comprehensive needs analysis with all staff
• Engage with external training providers to ensure the design and delivery of courses is fit for GlaWAC purposes
• Work with RTO’s to develop, lead and implement a range of programs including cultural inclusion and programs for development of high potential
• Co-ordinate and support initiatives that provide development and employment opportunities within the Aboriginal community, including traineeships and work experience programs
• Streamline and approve HR policies and procedures to ensure alignment with business needs
• Established regular reporting and analytics that informed the executive team of people risks, mitigation strategies and workforce trends
• Lead the talent acquisition process in partnership with hiring managers and external agencies.

• Advance key actions as per the Workforce Strategy that develop, promote and coordinate employees’ opportunities to access further training
• Disability Inclusion Champion - increase diversity in the workplace, and work with stakeholders to increase disability employment
• Manage the BRHS Aboriginal Employment Program
• Develop and implement the Gender Equality Action Plan and the Gender Impact Statement for employees of BRHS
• Develop, review and implement policies and procedures in regard to disability employment, work experience, scholarships, international recruitment and the BRHS Workforce Strategy
• Provide support to employees to help enhance career pathways, leadership and management opportunities
• Coordinate and monitor the BRHS Annual Scholarship Support Program
• Coordinate and develop the BRHS Traineeship Program including monitoring traineeship expenditure against budget
• Manage the coordination of agency staff
• Establish and maintain relationships with stakeholders including local schools, employment networks, community service and training providers regarding the provision of work experience, health career pathways and student placement opportunities
• Provide human resource advice and information to Managers and Staff in a supportive and cooperative environment
• Provide advice and support regarding position description development, classification and recruitment strategies
• Attend careers expos and promote BRHS as an employer of choice
• Coordinate and facilitate training for managers and leaders.

· Manage finances for ProBid Solutions and other closely related entities.

· Liaise internally with directors, managers, and staff.

· Reconciliation of bank, loan, and credit card accounts.

· Balancing of accounts.

· Understand relevant awards and legislation.

· Maintain position descriptions.

· Process superannuation payments and payroll tax.

· Create and maintain new policies and procedures.

· Set up new employees and select appropriate rates.

· Process timesheets and payroll.

09/2019 – 11/2021

· Manage finances for ProBid Solutions and other closely related entities.

· Liaise internally with directors, managers, and staff.

· Reconciliation of bank, loan, and credit card accounts.

· Balancing of accounts.

· Understand relevant awards and legislation.

· Maintain position descriptions.

· Process superannuation payments and payroll tax.

· Create and maintain new policies and procedures.

· Set up new employees and select appropriate rates.

· Process timesheets and payroll.

· Initiated vital financial processes by setting up vendor information and payment structures, defining operational expenses, managing bank accounts and reconciling accounts.

· Developed business systems and structures to enhance accounting and financial duties.

· Telephone/IT Management.

· Spearheaded special projects throughout lifecycle to final resolution.

· Attended industry leadership meetings to network with professionals and source cost-saving solutions.

· Developed and strengthened client relationships by delivering knowledgeable support.

· Liaised with internal teams and external customers to facilitate smooth communication and handle requests.

· Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.

· Assisted team with timely and accurate administrative work covering multiple remote sites.

Improved office organization by developing filing system and customer database protocols.

· Building and strengthening relationships with clients to promote the CBA brand.

· Selling of all general banking products, including insurance and accounts.

· Upheld strict quality control policies and procedures during customer interactions.

· Documented conversations with customers to track requests, problems and solutions.

· Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

· Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

· Helped customers open accounts, make deposits, update information and carry out a range of routine actions.

· Resolved inquiries to consistently meet performance benchmarks.

· De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Fielded customer complaints and queries, fast-tracking them for problem resolution.