Rachel Webb
Summary
Proven client services professional with expertise in communication, problem-solving, and relationship management. Strong collaborator known for delivering results in fast-paced environments. Skilled in managing inquiries, coordinating with internal departments, and ensuring client satisfaction. Reliable and resourceful team player focused on contributing to success. Experienced in team leadership and operational management, driving collaboration and impactful results. Proficient in conflict resolution, process optimization, and strategic planning with a flexible approach to business needs. Recognized for reliability, communication skills, and creating a productive work environment.
Overview
4
4
years of professional experience
Work History
Client Services Assistant /Admin
Bayside Counselling and Consultation
03.2025 - Current
- Consult clients to make an appointment.
- ‘Triage' clients based on information they have provided for the right psychologist.
- Respond quickly to emails around appointments and referrals.
- Adhere to the Code of ethics regarding Confidentiality.
- Professionally answering phone calls.
- Experience in Zanda (formally Power Diary)
Sale Assistant (Shift Supervisor)
BCF
11.2023 - Current
- Leverage extensive product knowledge to assist customers effectively.
- Safely perform gas decanting procedures during all assigned shifts
- Develop and apply teamwork skills consistently across all shifts.
- Acquire the ability to effectively collaborate within a boarder term, both in a supervisory capacity and as a contributing member.
- Ensuring the maintenance of positive and effective customer relations.
- I was promoted to Shift Supervisor within the first six months of my employment (July 2024).
- Supervise the team during both day and night shifts.
- Oversaw daily tasks to ensure a smooth workflow
Sales Assistant – TattsLotto
Direct Chemist Outlet
01.2022 - 11.2023
- Completed SIRCIND002 training.
- Made over 10k in sales within a day. (5-hour shift).
- Daily balancing of the float – to make sure no money was unaccounted for.
Education
Bachelor of Psychological Science - Child and Family
Deakin
07.2025
Victorian certificate of Education (VCE) - undefined
Mater Christi College
11.2022
Skills
- Strong organization
- Client relationship building
- Data entry proficiency
- Sales support
- Calendar management
- Administrative tasks
- Client relations
- Complaint handling
- Payment processing
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Training
- March 2021 – November 2022 - Certificate 3 and 4 in Community Services CHC42015 Boxhill Institute, Boxhill, Elgar Road
- Study Score of 37
- Excellence from the Mullum Cluster.
- August 2023 - SIRCIND002, Support the supply of Pharmacy Medicines and Pharmacist Only Medicines. Guild Training, Online
- Learn the role of a Pharmacy Assistant. / understanding the differences between medications / knowing what to ask.
- May 2023 Responsible Serving of Alcohol (RSA) Serve it up, Online.
- January 25 NDIS Worker Orientation Module
Checks
Working With Children Check - Expiry 2030
NDIS Screener Check - Expiry 2030
Timeline
Client Services Assistant /Admin
Bayside Counselling and Consultation
03.2025 - Current
Sale Assistant (Shift Supervisor)
BCF
11.2023 - Current
Sales Assistant – TattsLotto
Direct Chemist Outlet
01.2022 - 11.2023
Victorian certificate of Education (VCE) - undefined
Mater Christi College
Bachelor of Psychological Science - Child and Family
Deakin
Similar Profiles
Priyanga PPriyanga P
Consultant at Online consultation, In-Home consultationConsultant at Online consultation, In-Home consultation
Abigail WadeAbigail Wade
Business Director of Champaign-Urbana at Ascend Consultation in HealthcareBusiness Director of Champaign-Urbana at Ascend Consultation in Healthcare
Jackie LebronJackie Lebron
Head Supervisor at Youth Consultation ServicesHead Supervisor at Youth Consultation Services
Hiren SanghviHiren Sanghvi
Production Manager, Client Services and Admin at Ampio Industries LLPProduction Manager, Client Services and Admin at Ampio Industries LLP
Muhammad HamzaMuhammad Hamza
Desktop & Client Services Admin at FOXDesktop & Client Services Admin at FOX