Summary
Overview
Work History
Education
Skills
Timeline
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Rachel West

Brisbane,QLD

Summary

Proven leader in retail management and customer engagement, excelling at Coles Supermarket by driving operational excellence and fostering team versatility. Mastered team management and problem-solving, enhancing customer satisfaction and loyalty. Achieved significant improvements in inventory, sales growth and service delivery efficiency.. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Department Manager

Coles Supermarket
08.2009 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Service Technician Coordinator

MDI Garage Doors
01.2000 - 08.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Collected, arranged, and input information into database system.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.

Education

Year 12 -

MacGregor State High School
MacGregor, QLD

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Customer Engagement
  • Retail Management
  • Order Management
  • Order Processing
  • Employee Scheduling
  • Employee Management
  • Workflow Coordination

Timeline

Department Manager

Coles Supermarket
08.2009 - Current

Service Technician Coordinator

MDI Garage Doors
01.2000 - 08.2024

Year 12 -

MacGregor State High School

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Rachel West