Rachel Whitehead
South Nowra,NSW
Summary
Dynamic leader with a proven track record at The Reject Shop, enhancing retail operations and team performance through expert merchandising and exceptional customer service. Skilled in loss prevention and staff management, I've successfully cultivated a loyal customer base and mentored teams to exceed sales goals. My approach combines meticulous attention to detail with a friendly and outgoing demeanor, driving significant business results.
Overview
23
23
years of professional experience
Work History
Student Learning Support Officer
Department Of Education
East Nowra
08.2021 - Current
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Organized classrooms and maintained supplies inventory.
- Assisted in organizing and supervising school events and field trips.
- Performed clerical duties including filing paperwork and photocopying material.
- Conducted one-on-one tutoring sessions with struggling students.
- Created and maintained a safe and engaging learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Supported classroom teacher in managing a diverse classroom of students.
- Provided individualized instruction to students with special needs or learning disabilities.
- Coordinated with teachers to identify and support students with special needs.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Created visual aids for use in classroom presentations or lessons plans.
- Supervised student activities during recess, lunchtime, and other breaks.
Student Learning Support Officer
Department Of Education
Hsssall Grove
03.2017 - 08.2021
- Provided individualized instruction to students who needed additional assistance.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Organized classrooms and maintained supplies inventory.
- Assisted in organizing and supervising school events and field trips.
- Performed clerical duties including filing paperwork and photocopying material.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Conducted one-on-one tutoring sessions with struggling students.
- Created and maintained a safe and engaging learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Supported classroom teacher in managing a diverse classroom of students.
- Provided individualized instruction to students with special needs or learning disabilities.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Participated in professional development workshops offered by school district.
Store Manager
The Reject Shop
South Penrith
02.2012 - 01.2016
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Developed and maintained store policies and procedures.
- Supervised cash drawer balances and deposits of store receipts.
- Monitored employee performance and identified performance gaps for corrective action.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored employee performance and provided feedback on a regular basis.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Handled cash register transactions accurately while providing excellent customer service.
- Operated forklift and pallet jack to transport heavy loads.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
The Reject Shop
Baulkham Hills
02.2008 - 02.2012
Store Manager
The Reject Shop
Miranda
02.2006 - 03.2008
Store Manager
The Reject Shop
Castle Hill, NSW
02.2004 - 03.2006
Assistant Manager
The Reject Shop
Mount Druitt
04.2002 - 02.2004
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Developed relationships with customers by providing knowledgeable advice about products.
- Managed special store projects to improve store-wide processes and operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Cultivated loyal customer base by providing excellent customer service.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Performed daily opening and closing duties including cash handling and reconciliation.
Skills
- Visual merchandising
- Merchandising
- Decision-making
- Friendly and outgoing
- Scheduling
- Loss prevention
- Problem-solving
- Coaching and mentoring
- Shift scheduling
- Highly motivated
- Staff management
- Meticulously detail-oriented
- Employee scheduling
- Customer service
Other information
AVAILABILITY : Sunday - Saturday 5pm - 11pm
DOB 04/10/1976
Candidate ID : 519224
Timeline
Student Learning Support Officer
Department Of Education
08.2021 - Current
Student Learning Support Officer
Department Of Education
03.2017 - 08.2021
Store Manager
The Reject Shop
02.2012 - 01.2016
Store Manager
The Reject Shop
02.2008 - 02.2012
Store Manager
The Reject Shop
02.2006 - 03.2008
Store Manager
The Reject Shop
02.2004 - 03.2006
Assistant Manager
The Reject Shop
04.2002 - 02.2004
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