Rachel Whitfield
Greenwood,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Support Worker
Assign
Belmont, WA
08.2022 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Court Security Officer
G4S
Perth , WA
09.2003 - 09.2018
- Monitored and inspected courtrooms to ensure security protocols were followed.
- Conducted daily inspections of the courthouse to detect any safety or security issues.
- Intervened in potentially dangerous situations by de-escalating conflicts between parties.
- Verified identity and credentials of visitors entering the courthouse.
- Enforced rules and regulations for all personnel entering court premises.
- Provided protection for judges, attorneys, jurors, witnesses and other court staff.
- Maintained order during courtroom proceedings and ensured no disturbances occurred.
- Operated metal detectors to screen individuals entering the courthouse.
- Responded quickly to emergency calls from within the court facility.
- Prepared detailed reports documenting all incidents that occurred on site.
- Coordinated with local law enforcement agencies regarding security measures at the courthouse.
- Assisted in training new Court Security Officers on proper procedures and protocols.
- Participated in continuing education programs related to Court Security Officer duties.
- Displayed a professional demeanor while interacting with members of the public.
Education
High School Diploma -
Carine Senior High School
Perth, TAS10-1986
Skills
- Emotional Support
- Personal care assistance
- Daily living assistance
- Recreational Activities
- Meal Planning and Preparation
- Cleaning and sanitizing
- First-aid and CPR
- Clean Driving Record
- Behavioral support
- Mobility support
- Life Skills Development
Timeline
Support Worker
Assign
08.2022 - Current
Court Security Officer
G4S
09.2003 - 09.2018
High School Diploma -
Carine Senior High School
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