Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Wills

Rachel Wills

Waikerie,SA

Summary

Dynamic leader with a proven track record at CJ DeVito Pty Ltd, enhancing company performance through strategic management and innovation management. Skilled in negotiation and cross-functional team leadership, I've driven revenue growth and fostered strong client relationships. My approach combines effective leadership with a focus on results and adaptability, achieving industry recognition for environmental responsibility.

Overview

30
30
years of professional experience

Work History

Managing Director

CJ DeVito Pty Ltd
03.2003 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
  • Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
  • Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
  • Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
  • Directed company's sustainability initiative, resulting in recognition as industry leader in environmental responsibility.

Sales Executive

Singapore Airlines Ltd. / ADR
04.1997 - 02.2003
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Secured new clients by developing and implementing strategic sales plans that focused on target industries.

Sales Executive

Singapore Airlines Ltd. / ADR
04.1995 - 04.1997
  • Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
  • Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
  • Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
  • Supported the customer service team by promptly addressing inquiries and resolving issues related to reservations.
  • Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
  • Contributed to a positive work environment through collaboration with colleagues and adherence to company policies and procedures.
  • Streamlined reservation processes for quicker response times and improved customer experiences.
  • Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
  • Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
  • Played a key role in maintaining high levels of customer satisfaction, receiving consistently positive feedback from clients on performance evaluations.

Education

Associate Diploma - Business Management

TAFE SA
SA
01-1995

Skills

  • Mentoring and training
  • Negotiation
  • New business launch
  • E-commerce strategy
  • Stock control
  • Data collection and analysis
  • Cross-functional team leadership
  • Revenue growth management
  • Innovation management
  • Staff training/development
  • Staff hiring
  • Project Management
  • Business marketing
  • Effective leader
  • Employee reviews
  • Budget Management
  • Delegation
  • Recruitment
  • Scheduling
  • Cost analysis and savings
  • Purchasing and planning
  • P&L Administration
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team building
  • Customer Relationship Management
  • Professionalism
  • Time management abilities
  • Adaptability
  • Crisis Management
  • Problem-solving aptitude

Timeline

Managing Director

CJ DeVito Pty Ltd
03.2003 - Current

Sales Executive

Singapore Airlines Ltd. / ADR
04.1997 - 02.2003

Sales Executive

Singapore Airlines Ltd. / ADR
04.1995 - 04.1997

Associate Diploma - Business Management

TAFE SA

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Rachel Wills