Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Wisniewski

Hepburn Springs,VIC

Summary

Accomplished Front of House, Supervising and then Management role at Hoyts Cinemas, has allowed me the opportunity to extensively participate in a fast-paced quality customer service setting, perform to KPI's, work within a team environment and adhere to OHS requirements. My Management role allowed me to work in a team environment to create KPI's, set goals and coach and support groups of staff at any one time. In this role I was also fortunate to support customers in need, from complaints to complements or requirements that allowed them to enjoy their experience within our space was a rewarding part of my job.

As a classroom teacher I have been able to grow and achieve a lot. From this role I can bring a desire to learn, work with and problem solve with different devices and programs. Data entry, working in a team environment and adhering to health and safety were a daily occurrence. Attending to and communicating with parents was also a frequent occurrence and one at which I thoroughly enjoyed. Being able to share my passion with others and problem solve concerns or complaints was a great priority.

I am a mum now and have given all of my love and time to them. And after stopping work I have felt like I have lost a little part of me. I am an enthusiastic, hard worker that makes customer service my number one priority. My desire to work within your company comes from a love of your products. Country Road's style is on trend and quality is obvious. But it is also the feel you get when you walk into the store. From the aesthetics, the smell of the store and the greetings and demeanor of the staff that makes you feel at home.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Classroom Teacher

Holy Child Primary School
07.2015 - 12.2023
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Established and enforced rules of behaviour to drive social development and maintain positive interactions.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Documented attendance, assignments, grades and participation for over 20+ students at a time.
  • Learnt and used different software to upload student grades and absence data into district computer systems.
  • Worked cooperatively with other teachers and administrators to help reach objectives.

Front of House, Supervisor, Manager

Hoyts Cinemas
07.2007 - 07.2017
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Registered guest information on database
  • Performed cash handling activities and secured nightly bank deposits.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Education - School Teaching

Victoria University
Melbourne, VIC
04.2015

Skills

  • Maintaining Clean Work Areas
  • POS Systems Operations
  • Staff Supervision
  • Resolving Disputes
  • Coaching and Training
  • Guest Satisfaction
  • Classroom Oversight
  • Delegation
  • Maintaining safe environment

Certification

  • First Aid
  • CPR
  • Working With Children

Timeline

Classroom Teacher

Holy Child Primary School
07.2015 - 12.2023

Front of House, Supervisor, Manager

Hoyts Cinemas
07.2007 - 07.2017

Bachelor of Education - School Teaching

Victoria University
  • First Aid
  • CPR
  • Working With Children
Rachel Wisniewski