Rachel Wren
Gelorup
Summary
Dynamic professional with a proven track record at Wren Oil, excelling in customer service and computer proficiency. Demonstrated ability to resolve conflicts and streamline office operations, enhancing efficiency. Skilled in relationship building and meticulous attention to detail, contributing to a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Support - Casual
Wren Oil
09.2024 - 11.2024
- Guided staff in mastering customer support procedures, ensuring they understood their tasks and responsibilities.
- Adherence and full compliance to all Company Safety, Health and Environmental Policies and Procedures.
- Customer service, phone / email interaction relating to collections, deliveries and quotes with high regard & commitment to communication.
- Monitor & amend driver run sheets relevant to assigned clients.
- Processing of dockets, Controlled Waste Tracking forms, Purchase Orders, Oil collection receipts, matching delivery dockets and con notes, directing, notifying, identifying of incoming wastes for correct handling and final costings on disposals.
- Filing of dockets, forms and driver paperwork. Data entry for oil collections and forecasts. quoting, booking emails inquiries and collections for customers.
- Liaising with Supervisors, Truck Drivers, and Administration to ensure smooth flow of information to achieve operational requirements.
- Daily confirmation driver collection documentation matches information captured by production dip logs and report discrepancies to supervisor.
- Assist with providing relevant documentation to drivers to comply with client policy and procedures.
- Bin control and management, MEX data entry, JMS System checks, pump and packaged waste enquires and processing.
- Administration support and general office admin duties, such as answering phone/email enquiries, filing, archiving, reception counter, greeting/checking in of visitors/contractors.
Receptionist - Logisitcs Trainee Full Time
Wren Oil
08.2022 - 12.2023
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Waste management: direct notify and ensure proper handling of incoming waste products.
- Basic knowledge of department of waste and environmental regulation.
- Exports: preparation of declarations.
- Fatigue management.
- MT Data: assist truck drivers.
- Generate accurate quotes for wren oil products and services.
- Organised mine site Bin delivery through back freight
Logistics Support - Part Time Casual
Wren Oil
01.2020 - 07.2022
- General Administrative Tasks including: laminating, Binding, Collating documents
- Archiving, filing and organising documents.
- Prepare packages and shipment of items.
- Docket processing
- Prepare, enter, unload and close off tracking on DWER.
- Use of computer and industry based software programs.
- Processing payments.
- Inventory Management: keep track of office supplies.
- Mex: vehicle maintenance program
Education
Australian Collage of Training
Manea Senior College - BRTTC
Bunbury, WABunbury Senior High School
Bunbury, WASkills
- Conflict Resolution
- Computer Proficiency
- Relationship Building
- Attention to detail
- Team Work
- Customer Service
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Communication
References
Kim Holman
Customer Service (Wren Oil, Picton)
0414 854 465
Michelle Hall
Logistics and exports Supervisor (Wren Oil, Picton)
0455 325 620
Gemma Perry
Logistics Supervisor (Wren Oil, Picton)
0452 073 338
Justin Giles
Customer Service Manager (Wren Oil, Picton)
0434 197 116
Hobbies & Interests
Art
Reading
Video Games
Socializing with friends and family
Timeline
Customer Service Support - Casual
Wren Oil
09.2024 - 11.2024
Receptionist - Logisitcs Trainee Full Time
Wren Oil
08.2022 - 12.2023
Logistics Support - Part Time Casual
Wren Oil
01.2020 - 07.2022
Australian Collage of Training
Manea Senior College - BRTTC
Bunbury Senior High School
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