Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

RACHEL YIP

Box Hill,VIC

Summary

Currently in a Front Office role at a Cosmetic Dentistry clinic, specialising in delivering high quality phone service and support for patient enquiries. Strong interpersonal and customer service abilities, developed across professional backgrounds in major retailers and hospitality establishments. Casual involvement on film/media projects as camera crew on narrative and commercial productions.

Seeking a positive work environment with a strong company philosophy and opportunities for professional growth.

Overview

8
8
years of professional experience

Work History

Front Office/Call Center Executive

Dental Boutique
10.2023 - Current
  • Part of the in-clinic call centre team, handling high volume inbound calls and delivering prompt and professional assistance to patients and external parties regarding dental concerns.
  • Accurately documenting detailed notes from all patient interactions to ensure dentists have clear and reliable information to provide the best care.
  • Coordinating bookings for over 30 practitioners, working closely with clinicians and internal departments to ensure suitable booking times and a manageable daily schedule.
  • Support management with administrative tasks to improve team workflow and achievement of key daily performance goals.

Traveller Sales Representative

Kiehls L’Oreal
11.2022 - 02.2023

Retail Assistant

UNIQLO Pacific Fair
04.2022 - 10.2022
  • Efficient coordination between customer service and completing store tasks under set time goals.
  • Knowledge of the RFID system and applying in store operations.

Dining Server

JW Marriott Gold Coast Resort and Spa
04.2021 - 05.2022
  • Trained in a fast paced Fine Dining environment in the popular restaurant, Misono Teppanyaki
  • Completed JW Marriott 5 Star Standard customer service training.

Retail Sales Assistant - Department Supervisor

Muji Retail
11.2017 - 02.2021
  • Provided admin assistance to the Manager and Assistant Managers, and acting as representative in their absence.
  • Organised a 'Happiness' committee within work to motivate staff and encourage a warm work culture.
  • Responsible for store related tasks in the Household Department such as stock replenishment, staff delegation, maintenance of VM standards and stockroom organisation.
  • Performed the company's high standard of customer service and training new staff.

Sales Assistant

Yesteryear Vintage
12.2018 - 08.2019

Education

Diploma of Screen and Media -

New York Film Academy
Gold Coast, QLD
03.2022

Bachelor of Arts - Film And Screen Studies And Anthropology

Monash University
Clayton, VIC
2017

VCE Certificate - undefined

Sacred Heart Girls’ College
Oakleigh, VIC
2013

Additional Information

Upon Request.

Timeline

Front Office/Call Center Executive

Dental Boutique
10.2023 - Current

Traveller Sales Representative

Kiehls L’Oreal
11.2022 - 02.2023

Retail Assistant

UNIQLO Pacific Fair
04.2022 - 10.2022

Dining Server

JW Marriott Gold Coast Resort and Spa
04.2021 - 05.2022

Sales Assistant

Yesteryear Vintage
12.2018 - 08.2019

Retail Sales Assistant - Department Supervisor

Muji Retail
11.2017 - 02.2021

VCE Certificate - undefined

Sacred Heart Girls’ College

Diploma of Screen and Media -

New York Film Academy

Bachelor of Arts - Film And Screen Studies And Anthropology

Monash University

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RACHEL YIP