RACHEL YIP
Box Hill,VIC
Summary
Currently in a Front Office role at a Cosmetic Dentistry clinic, specialising in delivering high quality phone service and support for patient enquiries. Strong interpersonal and customer service abilities, developed across professional backgrounds in major retailers and hospitality establishments. Casual involvement on film/media projects as camera crew on narrative and commercial productions.
Seeking a positive work environment with a strong company philosophy and opportunities for professional growth.
Overview
8
8
years of professional experience
Work History
Front Office/Call Center Executive
Dental Boutique
10.2023 - Current
- Part of the in-clinic call centre team, handling high volume inbound calls and delivering prompt and professional assistance to patients and external parties regarding dental concerns.
- Accurately documenting detailed notes from all patient interactions to ensure dentists have clear and reliable information to provide the best care.
- Coordinating bookings for over 30 practitioners, working closely with clinicians and internal departments to ensure suitable booking times and a manageable daily schedule.
- Support management with administrative tasks to improve team workflow and achievement of key daily performance goals.
Traveller Sales Representative
Kiehls L’Oreal
11.2022 - 02.2023
Retail Assistant
UNIQLO Pacific Fair
04.2022 - 10.2022
- Efficient coordination between customer service and completing store tasks under set time goals.
- Knowledge of the RFID system and applying in store operations.
Dining Server
JW Marriott Gold Coast Resort and Spa
04.2021 - 05.2022
- Trained in a fast paced Fine Dining environment in the popular restaurant, Misono Teppanyaki
- Completed JW Marriott 5 Star Standard customer service training.
Retail Sales Assistant - Department Supervisor
Muji Retail
11.2017 - 02.2021
- Provided admin assistance to the Manager and Assistant Managers, and acting as representative in their absence.
- Organised a 'Happiness' committee within work to motivate staff and encourage a warm work culture.
- Responsible for store related tasks in the Household Department such as stock replenishment, staff delegation, maintenance of VM standards and stockroom organisation.
- Performed the company's high standard of customer service and training new staff.
Sales Assistant
Yesteryear Vintage
12.2018 - 08.2019
Education
Diploma of Screen and Media -
New York Film Academy
Gold Coast, QLD03.2022
Bachelor of Arts - Film And Screen Studies And Anthropology
Monash University
Clayton, VIC2017
VCE Certificate - undefined
Sacred Heart Girls’ College
Oakleigh, VIC2013
Additional Information
Upon Request.
Timeline
Front Office/Call Center Executive
Dental Boutique
10.2023 - Current
Traveller Sales Representative
Kiehls L’Oreal
11.2022 - 02.2023
Retail Assistant
UNIQLO Pacific Fair
04.2022 - 10.2022
Dining Server
JW Marriott Gold Coast Resort and Spa
04.2021 - 05.2022
Sales Assistant
Yesteryear Vintage
12.2018 - 08.2019
Retail Sales Assistant - Department Supervisor
Muji Retail
11.2017 - 02.2021
VCE Certificate - undefined
Sacred Heart Girls’ College
Diploma of Screen and Media -
New York Film Academy
Bachelor of Arts - Film And Screen Studies And Anthropology
Monash University
Similar Profiles
Lisa JamesLisa James
Enquires Consultant at Dental BoutiqueEnquires Consultant at Dental Boutique
Emma LawsonEmma Lawson
Receptionist at Dental BoutiqueReceptionist at Dental Boutique
Cassie JohnsonCassie Johnson
Dental Assistant at Dental BoutiqueDental Assistant at Dental Boutique
Bofan WangBofan Wang
Junior Business Analyst - Intern at Builders AcademyJunior Business Analyst - Intern at Builders Academy
Summer (Yawen) XIESummer (Yawen) XIE
Tobacco Cashier at The Eight TobacconistTobacco Cashier at The Eight Tobacconist