Summary
Overview
Work History
Education
Timeline
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Rachel Yoon

LIDCOMBE,NSW

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer-oriented Cafe Worker with experience in high-volume cafes. Plans, preps and maintains menu items in accordance with recipes and assists with clearing and cleaning of tables. Maintains in-depth knowledge of menu items and pricing.

Enthusiastic cafe Worker delivers consistent service excellence by anticipating and responding to customer needs. Versatile and flexible team player performs variety of tasks, including serving, cash register operation and hostess duties. Committed to promoting customer satisfaction by accurately completing daily work.

Overview

3
3
years of professional experience

Work History

Barista

Cooroy German Bakehouse cafe
Cooroy, QLD
12.2019 - 08.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served hot or cold beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

Waitress

SUMI open Kitchen
Noosa Heads, QLD
11.2018 - 07.2019
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Presented food and beverages to guests at tables.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.

Server

Entity
Sunshine Beach, QLD
07.2017 - 07.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Set up tables in between patrons to reduce wait times.

Education

BBA - Hospitality

Auckland University of Technology
Auckland, New Zealand
07-2012

Timeline

Barista

Cooroy German Bakehouse cafe
12.2019 - 08.2020

Waitress

SUMI open Kitchen
11.2018 - 07.2019

Server

Entity
07.2017 - 07.2019

BBA - Hospitality

Auckland University of Technology

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Rachel Yoon