Rachel Zhuo
Melbourne,VIC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at providing excellent customer service to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Tutor
Education Space
02.2022 - Current
- Collaborated with students and parents to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students with accurate feedback and positive reinforcement towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Optical Dispenser
Vision Studio Optometry
06.2022 - 08.2023
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Scheduled and confirmed customer appointments via booking systems and calls.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to customers.
- Suggested optional items such as lens coatings and lightweight lenses to improve customer experience with eyeglasses.
- Measured customer faces for bridge, eye size, and temple length to select comfortable frames.
- Contacted customers when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Educated customers on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Receptionist
The One Room Escape
01.2021 - 12.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific rooms.
- Confirmed customer appointments, balanced employee availability and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give customers positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staffs with customer needs to maximize efficiency and team productivity.
Education
Bachelor of Science - Pathology
The University of Melbourne
Melbourne, VIC12.2023
Skills
- Merchandising Proficiency
- Customer Service
- Listening Skills
- Corrective Actions
- Microsoft Access
- Documentation and Recordkeeping
- Cash Register Operation
- Product Guidance
Timeline
Optical Dispenser
Vision Studio Optometry
06.2022 - 08.2023
Tutor
Education Space
02.2022 - Current
Receptionist
The One Room Escape
01.2021 - 12.2021
Bachelor of Science - Pathology
The University of Melbourne
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