Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachele Hooker

Canberra,ACT

Summary

Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.

Overview

3
3
years of professional experience

Work History

Retail Worker

Quzzic Alley
Fyshwick , ACT
11.2022 - Current
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Hosted children's parties and holiday activities.

Hospitality Worker

Hungry Jacks
Gungahlin, ACT
11.2022 - 09.2024
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.

Retail Worker

Best & Less
Gungahlin, ACT
03.2022 - 11.2022
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.

Education

High School Diploma -

Amaroo School
Amaroo, ACT
12-2023

Skills

  • Upselling strategies
  • Food safety knowledge
  • Guest Relations
  • Supply Restocking
  • Event Planning
  • Cleaning and sanitizing
  • Customer Service Management
  • Payment Processing
  • Customer Service
  • Cash Handling
  • Excellent Communication
  • Effective Communication
  • Teamwork and Collaboration

Timeline

Retail Worker

Quzzic Alley
11.2022 - Current

Hospitality Worker

Hungry Jacks
11.2022 - 09.2024

Retail Worker

Best & Less
03.2022 - 11.2022

High School Diploma -

Amaroo School

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Rachele Hooker