Rachele Smith
Lochinvar
Summary
Passionate about community services, with industry experience, excellent time management and problem-solving skills, a detail-orientated and client focused hardworking employee, team player with strong organizational and communication skills, with a compassionate and caring attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
NDIS Support Coordinator
Sunflower Disability Coordination
05.2024 - Current
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Case management of participant and allocation of NDIS funds to service providers and budget forecasting.
- Working collaboratively with participants, families and stakeholders and remaining client focused.
- Connecting NDIS participants to a range of supports and services including, mainstream, community and disability in ways that are meaningful and beneficial to the participant.
- Implementing individualised support plans tailored to the needs of the participant.
- Coordinate delivery of services and supports, ensuring they align with clients plans and funding allocations.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
NDIS Support Coordinator
The Mai-Wel Group
07.2023 - 05.2024
- Case management of participant and allocation of NDIS funds to service providers and budget forecasting.
- Working collaboratively with participants, families and stakeholders and remaining client focused.
- Connecting NDIS participants to a range of supports and services including, mainstream, community and disability in ways that are meaningful and beneficial to the participant.
- Implementing individualised support plans tailored to the needs of the participant.
- Coordinate delivery of services and supports, ensuring they align with clients plans and funding allocations.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
RESIDENTIAL LEADER SIL
MID Support
11.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility
- Provide support to participants in developing and implementing plans for achieving personal goals and ensuring needs are met
- Lead a team of support workers, educate and train new staff
- Report writing and record keeping, progress notes, incident reports, writing weekly summaries for participant stakeholders
- Liaise with government departments, local authorities, health professionals, participants, family members and external organisations
- Coordinate set programs and community based activities, self development and education
- Manage conflict resolution
- Maintain records for participants such as Behaviour Support Plans and Health Plans.
DISABILITY SUPPORT WORKER
MID Support
05.2019 - 11.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Adhered to company requirements for patient interactions and care standards.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
ADMINISTRATION ASSISTANT
Enviroculture Maintenance Services | Bishops Bridge
04.2018 - 05.2019
- Preparation of reports for external clients
- Invoicing
- Collation and processing of safety paperwork
- Preparation of client quotes
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams.
HOME CARE SUPPORT WORKER
Australian Unity
06.2017 - 06.2018
- Personal care; showering, personal hygiene and grooming, dressing and undressing, toileting, mobility and transfer
- Medication prompting; monitor, prompt and supervise a client to take medication safely and correctly
- Social support; escorting clients to medical and health appointments, supporting clients to attend social activities within the community, and other day-to-day activities
- Physical and emotional support to clients with a disability
- Domestic Care; general household tasks and shopping assistance
- Nutrition; provide assistance to plan and execute meal plans, including preparing food.
EXECUTIVE ASSISTANT
Sykes Australia
05.2015 - 06.2017
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Updated and maintained confidential databases and records
- Worked with senior management to initiate new projects and assist in various processes.
TEAM LEADER
Sykes Australia
11.2008 - 05.2010
- Performance coaching and performance management of staff
- Assisted in Interview process of potential staff members
- Escalation Point for customer requests and requirements
- Acting as positive influence during crisis times, and leading by example
- Use of computerized and other systems for tracking service, quality, employee performance and productivity goals
- Utilize Management System to ensure Client and Company KPI's and service goals are met with optimal quality and service
- Required to handle non-routine situations that may require immediate adaptation or response.
FINANCIAL SERVICES REPRESENTATIVE
Sykes Australia
06.2008 - 11.2008
- Analytical assessment of key variables such as identifying potential risk factors / red flags within the application
- Contribute to achieving KPI's and business improvements
- Knowledge of all processes and compliance measures relating to credit and risk within Application and Income Verification
- Processing Balance Transfers
- Approval of Credit card applications
- Customer contact liaison for lost and stolen cards and card activations.
FINANCIAL CRIME INVESTIGATOR
Cheltenham & Gloucester
06.2004 - 02.2006
- Conduct investigations within Financial Crime Department
- Investigating suspicious activity reports
- Disclose Suspicious Activity Reports to National Criminal Intelligence Service
- Reconcile details of suspicious activity reports
- Use fraud detection systems to identify actual or suspected mortgage fraud
- Liaise with police financial investigators and Law enforcement agencies
- Provide information in response to court orders
- Carrying out credit searches.
LOSS RECOVERY ADMINISTRATOR
Cheltenham & Gloucester
02.2003 - 06.2004
- Action Suspense accounts and reports
- Update payments received from debtors and external solicitors
- Process payments of invoices to tracing agents
- Liaise with tracing agents and Law enforcement agencies
- Set payment plans for debtors
- Report management information and statistics.
REDEMPTIONS ADMINISTRATOR
Cheltenham & Gloucester Building Society
08.2001 - 06.2004
- Preparation and distribution of title deeds
- Preparing legal documents for sealing
- Administer and action repayment of loans & closure of mortgage accounts
- Liaise with internal and external customers
- Specialist project work.
INVESTMENT SERVICES ADMINISTRATOR
Chelsea Building Society
05.1999 - 08.2001
- Opening and processing of new Investment accounts
- Administration duties
- Customer Service.
Education
Diploma Community Services -
Essential Skills
A Levels - English Language & LiteratureSociology & Criminal Law
Cheltenham Bournside Sixth Form Centre
Australian College of Community Services & Care
Skills
- Healthcare Documentation
- Team Leadership
- Disability Understanding
- Social Integration
- Critical Thinking
- Client Interaction
- Active Listening
- Conflict Resolution
- Budgeting and financial management
- Emotional Support
References
- Karen Heath, 0405 124 146
- Bill Hackney, 0474 295 032
Timeline
NDIS Support Coordinator
Sunflower Disability Coordination
05.2024 - Current
NDIS Support Coordinator
The Mai-Wel Group
07.2023 - 05.2024
RESIDENTIAL LEADER SIL
MID Support
11.2021 - 07.2023
DISABILITY SUPPORT WORKER
MID Support
05.2019 - 11.2021
ADMINISTRATION ASSISTANT
Enviroculture Maintenance Services | Bishops Bridge
04.2018 - 05.2019
HOME CARE SUPPORT WORKER
Australian Unity
06.2017 - 06.2018
EXECUTIVE ASSISTANT
Sykes Australia
05.2015 - 06.2017
TEAM LEADER
Sykes Australia
11.2008 - 05.2010
FINANCIAL SERVICES REPRESENTATIVE
Sykes Australia
06.2008 - 11.2008
FINANCIAL CRIME INVESTIGATOR
Cheltenham & Gloucester
06.2004 - 02.2006
LOSS RECOVERY ADMINISTRATOR
Cheltenham & Gloucester
02.2003 - 06.2004
REDEMPTIONS ADMINISTRATOR
Cheltenham & Gloucester Building Society
08.2001 - 06.2004
INVESTMENT SERVICES ADMINISTRATOR
Chelsea Building Society
05.1999 - 08.2001
Diploma Community Services -
Essential Skills
A Levels - English Language & LiteratureSociology & Criminal Law
Cheltenham Bournside Sixth Form Centre
Australian College of Community Services & Care
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