RACHEL KAPITANAKIS

During 2023 I acquired my Certificate III in Individual Ageing Support while living in Tasmania. Following a work placement as part of my studies, I was offered an employed position before moving back to Western Australia.

• Delivered compassionate care to elderly clients, ensuring their comfort, safety and dignity.
• Collaborated with team members to develop care strategies and improve service delivery.
• Supported daily scheduling and ensured compliance with safety protocols.
• Fostered strong relationships through excellent interpersonal skills.
• Participated in team meetings with other caregivers to discuss cases and develop strategies for improving care services.
• Reported concerns to the nurse supervisor to promote optimal care.

Returns Processor

Reviewed and processed incoming returns while ensuring compliance with company policies. Provided exceptional customer service and communication to resolve return-related issues effectively.

• Reviewed and processed incoming returns, ensuring compliance with company policies.
• Conducted quality control checks and maintained accurate documentation.
• Updated internal databases with accurate return details and processing fees.
• Coordinated with supervisors on damage reporting and resolution processes.
• Provided timely and effective support to internal teams and customers.
• Provided exceptional customer service and communication across diverse situations.
• Liaised with clients to address return concerns and resolve complex cases.
• Contributed to process improvement initiatives to streamline the returns process.
• Utilised Manhattan Scale software to process returns and maintain accurate records.

Picker/Warehouse Packer

Ensured the efficient and accurate fulfillment and dispatch of customer orders by verifying product quality, inventory data and adherence to company standards.

• Verified accuracy and quality of items picked, packed, and shipped to customers.
• Maintained a clean and organised workspace to support operational efficiency.
• Demonstrated excellent time management and attention to detail while meeting deadlines.
• Entered and verified inventory data to ensure accuracy in stock levels.
• Conducted cycle counts and updated records for inventory management.
• Reported discrepancies in inventory to supervisors and contributed to resolving issues.
• Adhered to safety protocols when lifting heavy items or working in high-paced environments.
• Collaborated with team members to coordinate order fulfillment and meet targets.
• Operated RF scanners and other equipment to track inventory and process orders.