RACHELL O'SHANNESSY
Darwin,NT
Summary
Dedicated professional with excellent communication skills, excellent time management and team building skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Novo
Palmerston, NT
09.2023 - Current
- Maintained accurate records of employee performance reviews.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Roster
- Riding off stock
- Transferring in stock
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Planned special promotions or discounts based on market trends.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Emails
- Stock adjustment
- Ordering
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Supervisor
Rivers
NT, NT
03.2024 - 09.2024
- Roster
- Merchandising
- Banking
- Stock
- Transfer
- Money control
- Ordering
- Open and close of shop
- Refunds
- Riding off stock
Sales Representative
Lloyd's Auctions
Gold Coast
01.2021 - 07.2021
- Negotiated contracts and prices with clients to exceed sales goals
- Tracked sales numbers and issued progress reports to executives for review
- Generated leads and maintained lists of prospective customers
- Trained and mentored junior staff.
Sales Representative
Things
Darwin
10.2019 - 10.2020
- Adapted to and remained flexible in changing, fast-paced work environment
- Trained newly hired sales team members regarding company procedures and standards
- Worked with management teams to develop annual sales plans, goals and targets
- Represented brand during special events, customer interactions and sales
- Trained new employees on company policies and strong sales techniques.
Child Care Worker
Lakeside Daycare
Springfield Lakes
01.2017 - 12.2018
- Utilized games, toys and books to develop and improve cognitive skills and physical abilities
- Observed children's behavior and recommended measures for behavior improvement and development of self-care skills
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Promoted children's emotional development by encouraging respect of others
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
Sales Manager
My Beauty Spot
Darwin
01.2015 - 12.2016
- Identified knowledge gaps within team, developing fulfillment plan
- Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
- Held daily check-ins with team members to set objectives and monitor progress
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
- Oversaw regional and local sales managers and staffs
- Determined price schedules and discount rates
- Monitored customer preferences to determine focus of sales efforts
- Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.
Education
Completed Coursework Towards High School Diploma -
Taree High School
Taree, NSW12.1997
Skills
- Promotional Campaigns
- Continuous Improvement Strategies
- Product Management and Pricing
- Inside and Outside Sales
- Closing Sales
- Sales Representation
- Sales Generation
- Sales Expertise
- Promotional Sales Events
- Sales Team Assistance
- Risk Management
- Competitor Monitoring
- Supply Ordering
- Partnership Building
- Team Development
- Operations Management
- Budget Administration
- Report Generation
- Loss Prevention
- Store operations oversight
- Retail Inventory Management
- Promotional planning
- Employee Training
- Store Merchandising
- Shift Scheduling
- POS Systems
- Operational budgeting
- Customer Service Management
- Customer Relations
- Problem-Solving
- Marketing and Promotions
- Operations
- Shift checklists
- Customer Service
- Sales Strategies
- Opening and closing procedures
- Team Leadership
- Leadership Development
- Employee supervision and motivation
- Culture development
- Reliable
- Accurate Cash Handling
- Store opening and closing procedures
- Budget Development
- Product Merchandising
- Sales professional
- Store Opening and Closing
- Bank and Safe Deposits
- Inventory Oversight
- Staff Management
- Staff Supervision
Certification
- RSA/RSG
- Certificate lll Hospitality
- Blue Card
Roles And Responsibilities
- Sales Representative, Negotiated contracts and prices with clients to exceed sales goals. Tracked sales numbers and issued progress reports to executives for review. Generated leads and maintained lists of prospective customers. Trained and mentored junior staff. Adapted to and remained flexible in changing, fast-paced work environment. Trained newly hired sales team members regarding company procedures and standards. Worked with management teams to develop annual sales plans, goals and targets. Represented brand during special events, customer interactions and sales. Trained new employees on company policies and strong sales techniques.
- Child Care Worker, Utilized games, toys and books to develop and improve cognitive skills and physical abilities. Observed children's behavior and recommended measures for behavior improvement and development of self-care skills. Communicated with children's parents or guardians about daily activities, behaviors and related issues. Promoted children's emotional development by encouraging respect of others. Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
Timeline
Supervisor
Rivers
03.2024 - 09.2024
Store Manager
Novo
09.2023 - Current
Sales Representative
Lloyd's Auctions
01.2021 - 07.2021
Sales Representative
Things
10.2019 - 10.2020
Child Care Worker
Lakeside Daycare
01.2017 - 12.2018
Sales Manager
My Beauty Spot
01.2015 - 12.2016
Completed Coursework Towards High School Diploma -
Taree High School