Rachelle Alksne
Yass
Summary
Dynamic leader with a proven track record at Coles Express Service Station Sutton Forest, enhancing store performance and customer satisfaction. Skilled in inventory control and team management, I excel in creating efficient, customer-focused environments. My approach has significantly boosted repeat business by fostering a loyal customer base through exceptional service and engagement.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Coles Express Service Station Sutton Forest
08.2020 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Customer Service Representative
Coles Express Service Station Moss Vale
08.2017 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service and Cook
Coolabah Tree Cafe Sutton Forest
04.2012 - 09.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Representative
Gumnut Patisserie
02.2011 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Deli Clerk
Tuckerbag Supermarket
03.2009 - 03.2009
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Year 12 Graduate -
Moss Vale High School
2012
Skills
- Effective Solution Development
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Team management
- Incident reports
- Inventory control
Timeline
Assistant Store Manager
Coles Express Service Station Sutton Forest
08.2020 - 05.2023
Customer Service Representative
Coles Express Service Station Moss Vale
08.2017 - 08.2020
Customer Service and Cook
Coolabah Tree Cafe Sutton Forest
04.2012 - 09.2016
Customer Service Representative
Gumnut Patisserie
02.2011 - 12.2011
Deli Clerk
Tuckerbag Supermarket
03.2009 - 03.2009
Year 12 Graduate -
Moss Vale High School