Rachelle Allen
Queensland
Summary
Experienced professional with over a decade of diverse background in sales, customer service, and administrative roles. Proven track record of advancing into management positions through hands-on learning and dedication. Known for being outgoing, diligent, and quick to adapt, with a strong commitment to fostering positivity and growth within any team. Enjoys cooking, traveling, volunteering, and cherishing moments with loved ones. Recently returned to Australia after an overseas visit since December 2024.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Brickworks QLD
05.2024 - 11.2024
- Assisted clients in the design studio with colour consultations
- Processed orders and accepted payments
- Arranged team meeting minutes
Front of House
Mantra Sirocco
01.2024 - 05.2024
- Checking in guests, booking reservations, organizing daily movements for housekeeping and maintenance, end of day reports, managing guest experience, providing insights to local attractions
- Using SIHOT software
Account Executive
Halidon Hill Finance
06.2020 - 01.2024
- Assisted finance brokers by managing and growing key accounts by developing strong relationships, identifying opportunities, and implementing effective sales strategies.
Broker Support
National Australia Bank
04.2016 - 05.2020
- Drove revenue growth through exceptional customer service and strategic sales techniques as a mortgage retention associate.
- Mortgage Servicing and Mortgage Retention
Sales/Customer Service Assistant 21C – Casual
Fast Future Brands
11.2010 - 04.2016
- Extensive sales training; Resolving complaints effectively; Strategizing to meet sales targets; Managing a team; Visual Merchandising; Cash Handling & Banking; Keeping up to date with industry trends; Utilizing team work to ensure effective running of the business
Education
Certificate - Wildlife Conservation and Management
Careerline
ACT09-2023
Certificate 4 - Sales and Tourism
FC Travel Academy
Certificate 3 - Business Administration
Setsolutions
VCE Year 12 - undefined
St Francis Xavier College Beaconsfield
Skills
- Outgoing and easy to get along with
- Ability to meet deadlines and work under pressure
- Strong written and verbal communication skills
- Advanced skills with using technology and software programs
- Fast and eager learner, reliable and confident
- Experience working with a diverse range of individuals
- Open to constructive criticism to ensure growth
- Trained in conflict resolution, sales and meeting KPIs
- Clear and engaging delivery
Timeline
Customer Service Representative
Brickworks QLD
05.2024 - 11.2024
Front of House
Mantra Sirocco
01.2024 - 05.2024
Account Executive
Halidon Hill Finance
06.2020 - 01.2024
Broker Support
National Australia Bank
04.2016 - 05.2020
Sales/Customer Service Assistant 21C – Casual
Fast Future Brands
11.2010 - 04.2016
Certificate 4 - Sales and Tourism
FC Travel Academy
Certificate 3 - Business Administration
Setsolutions
VCE Year 12 - undefined
St Francis Xavier College Beaconsfield
Certificate - Wildlife Conservation and Management
Careerline
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