RACHELLE ASKEW
Coromandel Valley,SA
Summary
Quick-thinking and practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Supervisor
Harley Eye Clinic
01.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Attention to detail while completing assignments.
Senior Cardiac Technician
Flinders Cardiac Clinic
01.2010 - 06.2019
- Acting Department Management experience
- Face of the clinic welcoming patients and medical staff
- Delivery of high level administration support
- Fitting and delivery of fit Halter Monitors, ECG’s
- Analysis and reporting of blood pressure monitors
- Assisting Cardiologists with exercise stress testing
- Maintaining high level of confidentiality
- Data entry and operating several medical computer programs at both Flinders Private and Noarlunga Hospitals
Owner Operator/Manager
Hide Out Café
01.2009 - 01.2010
- Responsible of small business accounts and processes
- Rostering and supervision of staff
- Marketing catering and delivery services
- Exceptional customer service delivery
- Preparation and delivery of high end experience to customers
- Networking and customer relations with wholesale suppliers
- Barista and food preparations services
Medical Receptionist
Flinders Cardiac Clinic
01.2005 - 01.2009
- Delivery of excellent customer service face to face and via telephone
- Managing demanding switchboard
- Delivery of end to end administration in the clinics on a daily basis
- Navigating appointment bookings with Cardiologists and Clients through VIP and ATS systems
- Managing the schedules for various cardio tests as requested by Cardiologists
- Generating accounts for clients and supporting Medicare billing system
- Ensuring day to day operation of clinics run seamlessly for Cardiologists
Clerical Officer
Noarlunga Health Services
01.2001 - 01.2004
- Delivery of information and support at reception
- Ensuring daily administration is completed in timely manner
- Accurate reporting of client notes via audio typing
- Networking and retrieval of client records between Consulting Clinics and Outpatient clinics
- Assisting Human Resource department with records management and data entry using the CHRIS system
Travel Agent
Flight Centre (Darwin NT)
01.1999 - 01.2000
- Exceptional customer service and rapport building
- Achieving sales KPI’s
- Navigating and booking all aspects of a customer’s travel needs 360 degree sales support for customers
- Maintaining customer records and bookings using Galileo system
- BAS, POS and cash handling
- Experience as a tourist guide
Education
Skills
- HIPAA Compliance
- Clinical Documentation
- Pacemaker Analysis
- Cardiac Catheterization Assistance
- Cardiac monitoring
- Telemetry monitoring
- Medical Equipment Maintenance
- Electrocardiogram Interpretation
- Holter Monitoring
- Stress testing
- Defibrillator Management
- Certified in CPR/AED
- Documentation
- Patient Relations
- Equipment Calibration
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- ECG Technician
Skills Licenses Training Summary
- Great attention to detail in administration; providing efficient and effective administration support in receptions, medical administration, human resources and as a cardiac technician.
- Proven problem solver; facilitating the best outcomes for all parties with careful consideration of their diverse cultural, linguistic and professional backgrounds.
- Accomplished communicator; ability to communicate across cultures and diverse industries. Effective communication and interpersonal skills are fundamental to my daily professional practice.
- Committed to strong leadership and team building; strong skills working in cross-cultural and international teams.
- Dedicated Customer Service Professional; personal drive to deliver on customer needs through excellent listening and communication skills.
- Commitment to ongoing training and experience in the health industry over many years.
- Commitment to the values of accountability, integrity and respect.
References
- Connie Vosnakis, Registered Nurse, Flinders Medical Centre, 0410 406 330
- Dr Robert Minson, Cardiologist, Flinders Cardiac Clinic, 0414 790 281
- Sarah Gransden, Medical Receptionist, Flinders Cardiac Clinic, 0407 180 595
Timeline
Supervisor
Harley Eye Clinic
01.2020 - Current
Senior Cardiac Technician
Flinders Cardiac Clinic
01.2010 - 06.2019
Owner Operator/Manager
Hide Out Café
01.2009 - 01.2010
Medical Receptionist
Flinders Cardiac Clinic
01.2005 - 01.2009
Clerical Officer
Noarlunga Health Services
01.2001 - 01.2004
Travel Agent
Flight Centre (Darwin NT)
01.1999 - 01.2000
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