Summary
Overview
Work History
Skills
Additional Information - Professional Referee
Timeline
Generic

Rachelle Bradley

Chain Valley bay,NSW

Summary

Ambitious, results-focused and experienced Branch Manager with broad-based success in leading strategies that increase sales, revenue and profitability results. Analytical, decisive thinker with the ability to gain the trust and cooperation of staff and grow revenue through strong client relations and operations management activities. Exceeds within highly competitive environments where leadership skills are the key to success.

Overview

28
28
years of professional experience

Work History

Branch Manager

Corinthian Doors
08.2023 - Current
  • Responsible for the Overall success of the Branch, providing excellent customer service while working to increase profitability and drive down delivery costs
  • Overseeing Daily operations, compliance and Business Development
  • Optimised branch operations by leading continuous improvement initiatives and implementing new processes
  • Fostering strong relationships with key clients and Sales Reps
  • Management of small team of warehouse staff, customer service staff and Delivery drivers
  • Scheduling and organizing of all Central Coast, Newcastle, Far North Coast and Coffs Harbour deliveries
  • Quoting, Ordering, Backorders & Invoicing
  • Weekly toolbox talks with Team regarding safety
  • Receipting and checking off all deliveries
  • Inventory & Stock control.

Internal Sales Representative

Corinthian Doors
03.2019 - 08.2023
  • Day-to-day project and relationship management of 40+ Builders accounts both large & small
  • Main point of contact for Site supervisors, estimators and Project managers
  • Responsible for quoting and ordering from Plans and purchase orders
  • Management of internal production staff to ensure deliverables and deadlines met
  • All invoicing enquiries
  • Answering all phone enquiries from Cash sale customers and resellers to give product knowledge, quotes, delivery dates etc – 50 plus a day
  • Attending to customers in the showroom
  • Working with Despatch department and truck drivers to ensure delivery timelines are met
  • Advising of all delays due to out of stock and damages
  • Working closely with Sales manager and Sales reps on Customer price files
  • Working with IT department to create new items from suppliers.

Key Account Manager

Arneg Oceania
11.2016 - 03.2019
  • Day-to-day project and relationship management of the national Woolworths account, including BWS and Dan Murphy’s
  • Main point of contact for Woolworths project managers and refrigeration engineers
  • Responsible for quoting case supply and parts, sales order entry using SAP, invoicing and reporting
  • Management of internal production staff to ensure deliverables and deadlines met
  • Organising transport and installation in BWS stores and special projects
  • Dealt with warranty and short supplies, and kept redundant and bulk order spreadsheets up-to-date
  • SAP System used.

Special Projects Coordinator

Hussmann Refrigeration
07.2013 - 06.2014
  • Coordinating all special projects for Woolworths stores nationally
  • Responsible for quoting, sales order entry and invoicing using MFGPRO (inhouse system)
  • Liaising with installing contractors, organisation of freight and installation of special project parts
  • Resolving short supplies and warranty issues.

Customer Service Representative

Austral Refrigeration (acquired by Hussmann)
04.2007 - 08.2011
  • Managing the Woolworths account for QLD, WA, VIC and NZ including BWS and Dan Murphys
  • Quoting, sales order entry using MFGPRO (inhouse system)
  • Liaising with Woolworths engineers, project managers and installing contractors
  • Relationship management with key stakeholders
  • Short supplies and invoicing
  • Liaising with transport companies on despatch dates
  • Weekly scheduling meetings
  • Quoting and supplying cases to Aldi
  • Booking accommodation for installation personnel.

Receptionist

Austral refrigeration
09.2006 - 04.2007
  • Answering busy switchboard, paging, mailing, filing, admin duties when required, banking.

Customer Service Attendant

Harris Farm Markets
01.2002 - 01.2005
  • Cash handling, registers, assisting customers, stocking shelves.

PA to Managing Director

The CKC Group
01.1998 - 07.1999
  • Answering phones, diary management, taking notes in meetings, booking travel and accommodation, assisting architects when required, data entry.

Customer Service Representative

Fraser Motorcycles
02.1997 - 01.1998
  • Typing up contracts, taking payments, answering phones, filing, phone enquiries, warranty, admin duties, data entry.

Receptionist Traineeship

Town and Country Real Estate
01.1996 - 01.1997
  • Answering phones, taking rental payments, banking, updating shop window, typing out leases, rental enquiries, assisting sales staff, filing.

Skills

  • Microsoft Office
  • SAP
  • Relationship building and management
  • Strong team-builder
  • Staff Management
  • Operations Management
  • Staff Training
  • Process Improvement
  • Goals and performance
  • Project Management

Additional Information - Professional Referee

  • Michael Azar, Sale Representative, Corinthian Doors, 0418226865
  • Gillian Oakes, Internal Sales, Corinthian Doors, 0404068044

Timeline

Branch Manager

Corinthian Doors
08.2023 - Current

Internal Sales Representative

Corinthian Doors
03.2019 - 08.2023

Key Account Manager

Arneg Oceania
11.2016 - 03.2019

Special Projects Coordinator

Hussmann Refrigeration
07.2013 - 06.2014

Customer Service Representative

Austral Refrigeration (acquired by Hussmann)
04.2007 - 08.2011

Receptionist

Austral refrigeration
09.2006 - 04.2007

Customer Service Attendant

Harris Farm Markets
01.2002 - 01.2005

PA to Managing Director

The CKC Group
01.1998 - 07.1999

Customer Service Representative

Fraser Motorcycles
02.1997 - 01.1998

Receptionist Traineeship

Town and Country Real Estate
01.1996 - 01.1997

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Rachelle Bradley