Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Rachelle Cartwright

Yarrawonga,VIC

Summary

At Tasman Holiday Parks, I spearheaded initiatives that significantly enhanced cleanliness and guest satisfaction, training staff in advanced cleaning techniques and safety compliance. My adeptness in scheduling and client relations led to streamlined operations and positive client feedback, embodying a commitment to excellence and teamwork in high-pressure environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Cleaning Supervisor

Tasman Holiday Parks
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
  • Assisted in hiring process by interviewing potential candidates and selecting top performers.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Maintained required records of work hours, budgets and payrolls.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.

Receptionist

Tasman Holiday Parks
02.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Education

Gisbourn Secondary Collage
1994

Skills

  • Health and safety
  • Invoicing
  • Chemical Handling
  • Client Relations
  • Scheduling and Planning
  • Workload prioritization
  • Waste Management
  • Task Delegation
  • Recruitment and hiring
  • Budgeting and cost control
  • Cleaning and sanitation
  • Cleaning techniques
  • Cleaning practices
  • Vacuuming and sweeping
  • Customer Service
  • Health and safety compliance
  • Ordering cleaning supplies
  • Performance Improvements
  • Customer service-focused
  • Staff Training and Development
  • Guest Relations
  • Window Cleaning
  • Customer Relationship Management
  • Training and mentoring
  • Invoice Processing
  • Staff Scheduling
  • Supply Inventory Management
  • Payroll understanding
  • Room inspection

Certification

Certificate 3 in Retail management

Certificate 2 in Meat Processing

Certificate in Hygiene and Safety

Certificate in Customer Service

Certificate 2 in Retail Operations

Certificate in CPR

Certificate in Life Support

Certificate in First Aid

Certificate in Fire Warden

Timeline

Receptionist

Tasman Holiday Parks
02.2023 - Current

Cleaning Supervisor

Tasman Holiday Parks

Gisbourn Secondary Collage

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Rachelle Cartwright