Rachelle Houley

* Actively manage daily operations in collaboration with the Centre Manager, including staff scheduling, task delegation, and overseeing the implementation of educational programs.

* Establish and maintain positive relationships with families through effective communication, addressing concerns, and providing regular updates on children's progress.

* Support staff in program planning and implementation, fostering a collaborative and innovative learning environment.

* Assist in the development and execution of policies and procedures, ensuring compliance with regulatory standards.

* Contribute to the professional development of team members through mentoring, training, and providing guidance on best practices.

* Understood and followed oral and written directions.

* Resolved conflicts between employees by providing guidance on company policies and procedures.

* Provided leadership during times of organizational change or crisis situations.

* Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

* Remained calm and professional in stressful circumstances and effectively diffused tense situations.

* Led team meetings and one-on-one coaching sessions to continuously improve performance.

* Led a team of educators in the Nursery Room, focusing on the individual needs and developmental milestones of infants and toddlers.

* Developed and implemented age-appropriate educational activities, ensuring a stimulating and safe environment.

* Collaborated with parents to facilitate smooth transitions between home and the early learning centre

* Maintained accurate records of children's development and communicated progress to parents.

* Organized parent-teacher conferences to discuss student progress and collaborate on educational goals.

* Maintained a clean classroom environment ensuring toys are sanitized regularly.

* Built and strengthened positive relationships with students, parents and educators.

* Participated in workshops, trainings and conferences to improve educational skills.

* Developed age-appropriate activities to encourage physical, social and intellectual development of children.

* Read stories to children and taught painting, drawing, and crafts.

* Observed children to record development.

* Established indoor and outdoor safe play environments developmentally appropriate for children.

* Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.

* Maintained daily records of individual activities, behaviors, meals and naps.

* Organized creative and fun activities, enhancing children's physical, emotional and social well-being.

* Engaged with children on individual basis to build positive, trusting relationships.

* Stuck to daily routines to help children feel comfortable and promote development.

• Maintained detailed records of services performed on clients.
• Assisted clients with maintaining good personal hygiene.
• Provided companionship and emotional support to elderly clients.
• Planned menus based on customer preferences, nutritional value and budget constraints.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Kept records related to costs, production quantities, menu changes.

* Performed basic administrative duties such as inventory management, ordering supplies.

* Made meals in accordance with company standards and requirements.

* Resolved customer complaints regarding food quality or services provided.

* Recognized by management for providing exceptional customer service.

* Planned and completed group projects, working smoothly with others.

* Identified needs of customers promptly and efficiently.

• Attended team meetings regularly for updates on new products, promotions or services offered by the store.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Organized store by returning merchandise to proper areas and restocked displays.

*Calculated pricing, applied discounts and collected payments to process transactions.

* Organized storeroom items neatly on shelves according to size, color or type of item.

* Placed special orders or called other stores to find desired items.

* Provided excellent customer service by attending to customer needs in a timely manner.

* Processed payments using cash register, credit card machine and POS system.

* Managed customer complaints in a professional manner while seeking solutions for resolution.

* Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.