Rachelle June
48 Berkshire Place,QLD
Summary
Systems engineer with a decade of extensive experience in infrastructure development, driving network security & accessibility. Expertise in planning, installing and maintaining large-scale systems and infrastructures.
Proven leader with success in building strong teams with outstanding organizational skills. Hardworking & dedicated individual in handling multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LMS Administrator
INCITEC PIVOT LIMITED
06.2016 - 11.2021
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Developed and documented network policies, procedures and standards.
- Diagnosed and executed resolution for network and server issues.
IT Specialist
Apple - Concentrix
04.2015 - 05.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to 50 calls per day with technical support needs.
Systems Engineer
Goldman Sachs
02.2009 - 09.2014
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Conducted end-user reviews for modified and new systems.
- Completed software updates and assessed security patches for optimized computer use.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Created flowcharts, diagrams and other documentation.
- Assisted employees with resolving network problems at remote locations.
- Configured, installed and upgraded SQL databases.
- Implemented networking and server changes to meet client budgets and needs.
- Integrated database and backup servers into enterprise systems.
Education
Bachelor of Science - Computer Science And Programming
Alagappa University
Karaikudi India06.2009
Skills
- IP Addressing & Networking Systems Integration
- Automation Management
- Local Area Network (LAN) Software
- Red Hat Virtualisation
- Monitoring Tools
- Training Junior Team Members
- Testing and Quality Assurance
- Network Repairs and Maintenance
Certification
Diploma in Theology
Diploma in Office Management
Australia wide First Aid Certified
Timeline
LMS Administrator
INCITEC PIVOT LIMITED
06.2016 - 11.2021
IT Specialist
Apple - Concentrix
04.2015 - 05.2016
Systems Engineer
Goldman Sachs
02.2009 - 09.2014
Bachelor of Science - Computer Science And Programming
Alagappa University
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