Rachelle Kerger
Penguin,TAS
Summary
Proven leader in customer service, adept at managing high-stress situations with patience and composure, significantly enhancing dining experiences at Penguin Sports & Services Club. . Adaptable, accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
3
3
years of professional experience
Work History
Senior Front of House Member
Penguin Sports & Services Club
06.2020 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Skills
- Customer service expertise
- Patience and composure
- Cash handling proficiency
- Professional Appearance
- Food safety understanding
- Allergy awareness
- Order Taking
- Payment Processing
- Customer Service
- Team Player
- Cleaning and organization
- Attention to Detail
Timeline
Senior Front of House Member
Penguin Sports & Services Club
06.2020 - 10.2023
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