Rachelle Mazraani

• Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
• Resolved operational challenges swiftly, implementing creative solutions that minimized disruption or delay during events.
• Negotiated favorable contracts with vendors, securing quality services at competitive prices while maintaining budgetary constraints.
• Streamlined registration process for improved efficiency, utilizing online tools and software solutions.

• Implementation of the company's channel strategy across the allocated distribution network
• Communicate effectively to all internal and external stakeholders.
• Build and maintain strong business building and client relationships
• Customer display and stock management excellence ensuring we uphold the Milwaukee Customer EUV Strategic Plan
• Undertake activities with customers and distributors at trade shows, demonstrations, and product launches.
• Maintain customer account information complete with business updates and market data within SalesForce CRM system with weekly and monthly reporting of activities.

• Organising Gala dinner events annually for 500+ attendees.
• Organising conventions to grow interaction within the wider community.
• Coordinating leadership retreats to teach and enhance communication and leadership skills.
• Develop and maintain courteous and effective work relationships.
• Run social media pages.

• Coordinate purchasing activities for Stratco NSW,
• Serve as the primary contact for significant purchasing contracts on behalf of Stratco NSW,
• Management of supplier contracts, including negotiation of best cost supply arrangements.
• Ensuring that suppliers deliver on time.
• Quality assurance of purchased products.
• Maintaining purchasing software and systems, so that information and procedures are always up to date.

Key responsibilities

• Telephone customer service and sales
• Providing exceptional customer service and sales
• Keying of orders
• Liaison with manufacturing, retail, and despatch teams
• Regular communication and interaction with store managers
• Actioning customer complaints
• Respond to emails, online enquiries, and correspondence to facilitate communication and enhance business processes.

Key responsibilities

• Assisting customers to find innovative solutions using Stratco products.
• Face to face and telephone sales
• Maintaining store stock levels
• Prepare and project quotations and sales proposals
• Meeting KPI’s and internal targets monthly.
• Manage call volume, emails, and customers in store in a timely and effective manner.
• Profession in Microsoft office and CAD programs.