Summary
Work History
Overview
Education
Skills
Timeline
Receptionist

Rachelle McPherson

Burpengary,QLD

Summary

Customer-focused professional with successful 7 year career in Customer service. Dynamic successful applying Time management and strong sales orientation in busy business environment.

Work History

Assistant Manager

Snap Fitness 24/7
01.2020 - 12.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Assistant Teacher

Sunbury State School.
01.2019 - 12.2019
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.

Hospitality Worker

Ivey's Chicken And Carvery
09.2013 - 05.2016
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.

Overview

10
10
years of professional experience

Education

Teacher Assistant

Tafe Queensland - Maryborough
Maryborough, QLD
12.2018

Skills

  • Product and Service Knowledge
  • Operations Management
  • Retail Operations
  • Money Handling
  • Time management
  • Outbound Calling
  • Sales Closing
  • Lead Generation
  • Payment Collection
  • Customer Service

Timeline

Assistant Manager

Snap Fitness 24/7
01.2020 - 12.2023

Assistant Teacher

Sunbury State School.
01.2019 - 12.2019

Hospitality Worker

Ivey's Chicken And Carvery
09.2013 - 05.2016

Teacher Assistant

Tafe Queensland - Maryborough
Rachelle McPherson