- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy exercising for overall physical and mental well-being
- Pilates
- Health & wellbeing
- Family & Friends
- Appreciation for beautiful things
Rachelle Vincent
Gold Coast,Queensland
Summary
Outgoing and motivated professional with a strong customer-oriented approach and excellent communication skills. Skilled in assisting passengers during international flights, providing various inflight services, creating memorable experiences, and resolving customer issues. Thrives in high-pressure environments, maintains a highly professional attitude and grooming standards. Possesses well-developed time management skills to ensure efficient performance.
Experienced leader , responsible for managing a team of up to 10 crew.
Providing support and encouragement within a team.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Deputy Service Manager Flight Attendant
Air New Zealand
04.2022 - Current
- Trained and guided team members for improved overall performance and morale.
- Achieved positive customer experiences with proactive communication and follow-up.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Picker Packer
Farro Fresh Lunn Ave
08.2021 - 04.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Sales Assistant
Partridge Jewellers
01.2021 - 08.2021
- Short term contract for 8 months
- Display a high standard of personal presentation
- Strong sales skills with an interest in luxury watches and jewellery
- Committed to outstanding customer service
- Proficient in Excel, Word, Microsoft Office
- Excellent communication and interpersonal skills
International Flight Attendant
Air New Zealand
09.2016 - 12.2020
- Managed and coached junior cabin crew members during flights
- Influenced business class clients to make educated beverage-pairing decisions based on taste and meal menus as well as showcase our local cuisine on offer
- Demonstrated all emergency procedures, prepared passengers for take-off and landings, and provided an all-time excellent customer service
- Performed various inflight services, developed and maintained a calm and safe atmosphere, and resolved any passenger problematic issues
- Collaborated with other crew members to increase the passenger satisfaction with provided services as much as possible
- Trained in conflict resolution management
- Medically trained for inflight medical emergencies
- Achievements:
- Promoted from sole charge crew in June2015 to international crew, flying on the 787 Dreamliner - currently the newest model aircraft owned by Air New Zealand
- Promoted to Brand Ambassador - hand picked to represent the “face” of the airline, featuring on any promotion and marketing material, participate in brand awareness campaigns and events
- Promoted to Business Class where a high level of service and professionalism is required
- Must be able to work efficiently with an attention to detail
- Extra training required for this position
- Awarded a 6 month secondment on the777 aircraft from May - October2018 to further my knowledge and build on my aviation experience within the airline
Sole Charge Flight Attendant
Air New Zealand
04.2015 - 09.2016
- Sole charge flight attendant responsible for up to 50 passengers on the Q300 aircraft
- Responsible for providing a consistently high delivery of quality customer experience
- Implement all regulatory and safety requirements for customers in the cabin environment
- Lead and defuse any potential disruptions and issues by embracing the Air New Zealand brand values
- Provide quality care and service to our corporate customers, overseas tourists, sports teams, families and other customers who may need extra care and everyone in between
Account Manager
Bank of New Zealand
05.1997 - 08.2003
- Handling new accounts, entertains both existing and potential clients, and customer inquiries
- Responsible for all financial matters relating to bank offerings and services
- Knowledge of banking products and investments with the ability to lead other bank account specialists
- Proficient computer skills
- Excellent communication skills
- High personal presentation, kind and approachable with great customer engagement
Personal Banker
Bank of New Zealand
08.1987 - 05.1997
- Maintain portfolios of financially successful clients
- Provide weekly economic reports in clients’ desired platforms, explain changes, and recommend weekly objectives
- Assess client priorities and recommend budget alterations to maximize economic strength
- Allocate assets to enable optimal security and spending flexibility
- Consistently help clients achieve financial success
Secretary/Receptionist
Phil Spencer (Whakatane) Ltd
07.1986 - 08.1987
- Effective and clear communication skills –both written and verbal
- Well organised, always ensuring a clutter-free workspace
- Ability to multitask and prioritize in a fast paced environment
- Create quality customer satisfaction and generate repeat business by problem solving, empathizing and going above and beyond
Skills
- Skilled in customer service, passionately providing friendly and genuine care
- An excellent communicator and powerful observations skills
- High level of presentation, customer relations, interactions & service
- Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
- Ability to effectively present information to and respond to questions from management, crew, passengers and the general public
- Trained and certified to deal with conflict and challenging situations, including complaints and unruly customers
- Valued for outgoing personality, multitasking strengths, and calmness under pressure
- Assertive, friendly, and extremely skilled at managing a large group of people in different situations
- Strong sales, retail and banking experience with quality customer service techniques
- Trustworthy and honest
- Policy and procedure enforcement
- Relationship building
Hobbies and Interests
Health and fitness, Creating new healthy recipes, Travel and tourism, People and culture, Interior design, Home DIY, Spending time with friends and family
Interests
Certification
- First Aid Certification Lvl 2
Timeline
Deputy Service Manager Flight Attendant
Air New Zealand
04.2022 - Current
Picker Packer
Farro Fresh Lunn Ave
08.2021 - 04.2022
Sales Assistant
Partridge Jewellers
01.2021 - 08.2021
International Flight Attendant
Air New Zealand
09.2016 - 12.2020
Sole Charge Flight Attendant
Air New Zealand
04.2015 - 09.2016
Account Manager
Bank of New Zealand
05.1997 - 08.2003
Personal Banker
Bank of New Zealand
08.1987 - 05.1997
Secretary/Receptionist
Phil Spencer (Whakatane) Ltd
07.1986 - 08.1987
- First Aid Certification Lvl 2
Similar Profiles
Pierre LapassetPierre Lapasset
Airline Customer Service Agent at Air New ZealandAirline Customer Service Agent at Air New Zealand
Matt CorbyMatt Corby
International Flight Attendant at Air New ZealandInternational Flight Attendant at Air New Zealand
Atul KhullarAtul Khullar
Aircraft Cleaner at Air New ZealandAircraft Cleaner at Air New Zealand