Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Rachelle Walker

Dolls Point ,NSW

Summary

Results-driven relationship management professional with a proven track record of exceeding sales targets and championing client needs. Exceptional communication and networking skills enable effective leadership and collaboration, contributing to significant organizational growth. Dedicated to providing outstanding service while actively pursuing professional development in the industry.

Overview

33
33
years of professional experience

Work History

Private Bank Executive

Commonwealth Bank
Sydney, NSW
02.2022 - Current
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Supervised preparation of documents, financial models and presentations.
  • Organized events such as seminars or workshops aimed at educating customers about banking products or services.
  • Provided guidance and mentorship to junior employees within the bank.
  • Developed and implemented strategies to expand customer base and increase customer satisfaction.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Negotiated terms and conditions of loans and lines of credit with high net worth clients.
  • Created financial management mechanisms to minimize financial risk to business.
  • Analyzed financial statements to assess creditworthiness of commercial and individual clients.
  • Prepared pitch books, briefs, and status reports.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Oversaw the processing of loan applications, from initial review to final approval and disbursement.
  • Negotiated terms with customers regarding loans and other banking services.
  • Cultivated relationships with key stakeholders and decision-makers as part of successful business practices.
  • Developed and maintained a comprehensive database of client information for personalized service delivery.
  • Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.
  • Assisted senior management in developing long-term goals for the organization's growth strategy.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Ensured compliance with all banking regulations, laws, and internal policies.
  • Analyzed financial statements, credit reports, and other documents to evaluate the financial position of customers.
  • Reviewed monthly financial statements for accuracy and completeness.
  • Fostered relationships with new and existing customers to expand the bank's client base.
  • Resolved customer complaints in an efficient manner while maintaining high levels of customer service.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Private Bank Director -Secondment position

Commonwealth Bank
Sydney, NSW
01.2024 - 07.2025
  • Represented the organization at industry events, conferences, and public meetings.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Private Banker

Commonwealth Bank
Sydney, NSW
11.2019 - 02.2022
  • Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
  • Provided financial education and advice to clients, enhancing their understanding of banking options.
  • Collaborated with internal departments such as operations, technology, legal, compliance, audit on projects related to client services or product development.
  • Recommended strategies to clients to help achieve financial goals.
  • Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
  • Monitored market trends and performance of securities or other investments held by customers to determine appropriate action when necessary.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Coordinated and participated in group presentations on financial services to attract new clients.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
  • Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
  • Negotiated terms and conditions for loans and credit facilities to meet client needs and bank objectives.
  • Provided advice on various banking products such as savings accounts, loans, investments, insurance policies and credit cards.
  • Formulated and actualized strategic financial plans across client investment portfolios.
  • Identified opportunities to increase customer satisfaction by providing exceptional service.
  • Advised customers on bank products, services and financial planning options.
  • Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
  • Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
  • Resolved customer inquiries promptly and effectively while adhering to company policies and regulations.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Identified and pursued new business opportunities through targeted outreach and networking.
  • Customized products and services to meet specific banking requirements.
  • Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
  • Assisted clients with estate planning and wealth management services, ensuring financial security.
  • Developed customized plans for each client based on their individual goals and objectives.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Reviewed documents submitted by customers for accuracy before processing transactions.
  • Monitored financial market trends to provide timely and relevant financial advice to clients.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Participated in community events and workshops to promote bank services and financial literacy.
  • Prepared financial reports to present to clients outlining the progress of their investments.
  • Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
  • Suggested tactics to improve banking functions and products.
  • Negotiated terms of loan agreements with borrowers in order to maximize profitability for the bank.
  • Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
  • Managed relationships with high-net-worth individuals in order to build trust and loyalty towards the bank's brand.
  • Participated in training and mentoring of new associates, assisting with onboarding .
  • Guided client decisions based on tax or other financial benefits to help each reach desired goals.
  • Integrated marketing promotions and programs into conversations to educate and inform customers.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
  • Maintained detailed records of all customer interactions in order to ensure accuracy and compliance.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Met needs of high net-worth individuals looking to manage assets.
  • Managed and deepened client relationships by providing personalized financial solutions and advice.
  • Ensured that all regulatory requirements are met when dealing with any type of transaction involving a customer's account.
  • Assisted clients with their financial planning needs, including investment and retirement planning.
  • Implemented effective client retention strategies, reducing churn and fostering long-term loyalty.
  • Conducted comprehensive financial needs assessments to offer tailored banking products and services.

Commercial Partnerships Manager

Bupa
06.2017 - 10.2019
  • Managing 80 corporate clients through strategic annual plans, relationship building with internal and external stakeholders
  • Increasing sales, managing communications initiatives and marketing strategies and delivering upon agreed strategies and client expectations
  • Looking for growth opportunities
  • Internally I developed a state based corporate capability training program for retail store corporate relationship building and led this with my team from development through to implementation and evaluation
  • Currently I am number one in Australia for my activities and am sitting at 133% of my sales target
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Director/Small Business Owner

The Sweet Spot -Ecommerce Retail Store
03.2011 - 01.2017
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed and executed marketing strategies to increase brand awareness and market share.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Coordinated resources across departments to maximize productivity levels.
  • Represented the organization at industry events, conferences, and public meetings.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Negotiated high-value contracts with vendors and partners to optimize resource allocation.
  • Analyzed data to inform decision-making and strategic direction.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Managed budgeting and financial planning processes for the organization.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Streamlined supply chain management to reduce costs and improve efficiency.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Served as a public spokesperson at industry events or conferences.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Formed and sustained strategic relationships with clients.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Identified opportunities for improvement in operational performance metrics.
  • Directed operations to improve efficiency and increase profit margins.
  • Spearheaded the development and launch of new products or services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Negotiated contracts with vendors, suppliers and customers.
  • Led marketing efforts to enhance brand visibility and customer engagement through various channels.
  • Maintained accurate and complete records of all business transactions and interactions.
  • Organized events such as conferences, seminars, trade shows. for networking opportunities.
  • Developed and maintained an online presence through website management and social media.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Set pricing structures according to market analytics and emerging trends.
  • Implemented customer service protocols to enhance satisfaction and loyalty.
  • Developed business plans and strategies to grow small business.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Designed customer loyalty programs to increase sales revenue.
  • Planned and executed promotional events to generate interest and increase sales.
  • Conducted market research to identify trends, opportunities, and competitive threats.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Developed marketing campaigns to deliver messages to right audience.
  • Met with service vendors or product suppliers to facilitate delivery.
  • Researched similar businesses to determine competitive advantages.
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Created brand identity designs for clients, including logos and fonts.
  • Maintained an organized library of digital assets related to each project.
  • Developed unique concepts for branding projects based on client feedback.
  • Produced original illustrations and graphics that adhere to established style guidelines.
  • Developed brand guidelines to ensure consistent use of logo, colors, typography and other design elements across all platforms.
  • Developed online ads and company positioning on social media sites to increase monthly sales.
  • Utilized software programs such as Adobe Creative Suite proficiently.
  • Executed A and B testing on webpage elements to maximize user engagement.
  • Supervised creation of marketing materials and collateral.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Collaborated with designers to create visuals for the company's digital presence.
  • Prepared marketing campaign budgets with finance personnel.
  • Developed strategies for improving customer experience on the company's website.
  • Tracked website analytics data to make informed decisions about website improvements.
  • Collected and analyzed market research data for use in forecasting.
  • Designed and developed landing pages to capture leads from organic traffic sources.
  • Utilized various software and tools to streamline processes and optimize performance.

General Manager

Mystery Customer
01.2013 - 01.2017
  • Company Overview: a national mystery shopping business
  • In this role my tasks included sales, relationships management, people management, marketing, operational development and optimisation, accounting and financial analysis, recruitment, training and customer experience and an ongoing management of all compliance procedures
  • I was hired to take over Mystery Customer from previous owners who operated the business with consistent losses and one other staff member
  • I researched the industry and in 3 years grew the business from loss to profit
  • This was achieved on an operational scale by developing new and fine tuning existing operational systems and procedures, optimising customer experiences for internal and external stakeholders and sales and people management
  • I improved client relationships and increased sales and profit then increased employees
  • The business went from 1 to 10 staff and our national mystery shopping network grew to 14,000 shoppers
  • I tendered and won clients such as BMW, Mercedes and Samsung
  • I developed reporting around operational output and experience process for existing clients to ensure client longevity
  • People leading staff goals, coaching and developing training programs
  • I was given autonomy by the owner as they were running a larger market research business Lonergan Research
  • This enabled me to leverage market research and develop business connections with clients such as Nudie Juice, Choice Magazine and Government departments
  • I left as I wanted to grow in a larger organisation as there wasn’t any other opportunity within Mystery Customer
  • A national mystery shopping business
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Developed service and sales strategies to improve retention and revenue.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Supervised employees through planning, assignments, and direction.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Tracked monthly sales to generate reports for business development planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Analyzed market trends to inform business decisions and strategies.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Delegated work to staff, setting priorities and goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Franchise Owner

Donut King
Mount Annan, NSW
03.2008 - 03.2011
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Built partnerships with organizations in the community to promote the brand's visibility.
  • Monitored the performance of franchisees, providing guidance and support when necessary.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed customer feedback surveys to determine areas where improvements could be made.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Formed and sustained strategic relationships with clients.
  • Maintained financial records, such as income statements, balance sheets and budget reports.
  • Set goals for each store based on past performance data and future projections.
  • Collaborated closely with corporate headquarters on initiatives related to branding or product development.
  • Recruited, trained and managed a team of employees to deliver excellent customer service.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed relationships with vendors, ensuring timely deliveries of products or services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
  • Conducted regular meetings with staff members to ensure high standards of service delivery.
  • Organized promotional events to attract new customers and boost sales revenue.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Led startup and creation of operational procedures and workflow planning.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Executed performance reviews to encourage improved productivity for team members.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Established systems for tracking inventory levels, sales figures and profits.
  • Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Set pricing structures according to market analytics and emerging trends.
  • Responded promptly to customer complaints in order to maintain positive relationships with clients.
  • Created policies and procedures that ensured compliance with local regulations and laws.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Negotiated contracts with suppliers to secure competitive prices for goods and services.
  • Analyzed market trends in order to identify opportunities for growth within the franchise network.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Boosted business with successful marketing strategies and customer appreciation events.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Home Finance Manager- 6 Months Secondment

Westpac Banking Corporation
01.2008 - 01.2009
  • Obtaining mortgage funds for customers wishing to purchase property
  • I took this role for 6 months due to pregnancy
  • Managed validation of documentation to regulate underwriting and closing requirements.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Drafted personalized action plans tailored to each client's needs that included detailed steps for achieving their desired outcomes.
  • Developed customized portfolio plans based on individual risk tolerance levels.
  • Maintained up-to-date knowledge of industry trends related to home finance services.
  • Managed customer relationships by responding promptly to inquiries from both internal and external sources.
  • Analyzed competitors and market trends to facilitate business growth.
  • Monitored changes in laws and regulations related to personal finance services.
  • Managed loans from application to submission to closing by coordinating file movements between underwriter, mortgage lender and closing parties.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Prepared periodic reports detailing assets, liabilities, income and expenditures for clients.
  • Assisted clients in creating a long-term plan to achieve their desired financial objectives.
  • Analyzed complex financial data to provide advice on investment decisions, taxes, insurance coverage, retirement savings and estate planning.
  • Educated clients on various aspects of personal finance such as budgeting, credit score improvement, debt management and retirement planning.
  • Developed and implemented financial strategies to ensure accurate budgeting, forecasting and cash flow management.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Provided ongoing support to existing customers regarding questions about their finances.
  • Conducted regular meetings with clients to review financial plans and assess progress towards goals.
  • Reviewed credit scores for accuracy prior to advising clients about loan applications.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Business Financial Planner

Westpac Banking Corporation
01.2002 - 01.2008
  • Liaise with Business Banking Managers portfolios to organise financial planning advice for their clients in the areas of superannuation, insurance, investment, retirement and estate planning
  • Developed retirement strategies tailored to each individual client's needs and objectives.
  • Created presentations outlining various options available to help reach short-term objectives.
  • Counseled clients on how best to use their assets in order to meet their long-term goals.
  • Coordinated with accountants and attorneys when necessary for tax or legal issues related to finances.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
  • Formulated and actualized strategic financial plans across client investment portfolios.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Performed due diligence when selecting new investments for client portfolios.
  • Guided client decisions based on tax or other financial benefits to help each reach desired goals.
  • Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
  • Recommended strategies to clients to help achieve financial goals.
  • Enforced compliance with state and federal regulations, statutes and company policies.
  • Researched potential investments such as stocks, bonds, mutual funds, annuities, and other securities.
  • Identified areas where additional savings could be made by clients.
  • Developed financial plans for clients to help them achieve their long-term goals.
  • Conducted regular reviews of clients' financial plans to ensure that their goals were being met or adjusted accordingly.
  • Coordinated and participated in group presentations on financial services to attract new clients.
  • Expertly managed client portfolios to maximize returns and maintain risk tolerances.
  • Leveraged knowledge of retirement modeling, investments and risk management to serve as SME.
  • Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
  • Cultivated trust with clients to offer peace-of-mind throughout wealth management strategizing.
  • Analyzed financial data and projections to develop comprehensive financial plans for clients.
  • Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
  • Monitored clients' accounts and recommended adjustments in response to changing market conditions.
  • Assisted with the preparation of documents required for the completion of transactions.
  • Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
  • Provided guidance on budgeting and debt management strategies.
  • Prepared customized investment portfolios based on clients' risk tolerance, goals, and time horizons.
  • Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
  • Kept informed of regulatory changes affecting the industry.
  • Collaborated with internal teams to develop innovative solutions for customer needs.
  • Recruited and hired high-producing managers, resulting in substantially increased revenue.
  • Advised clients on how best to maximize returns while minimizing risks associated with investments.
  • Simplified complex financial terminology and concepts to support client comprehension and informed decision-making.
  • Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
  • Built strong relationships with clients through effective communication skills.
  • Developed and implemented financial models and process analysis methods.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Business Banking Manager

Westpac Banking Corporation
01.1999 - 01.2002
  • Obtaining loans for business customers and liaising with business clients to satisfy their needs
  • Managing the ongoing relationship with the client, credit and other support areas
  • Provided customers with first-rate experience and developed long-lasting relationships.
  • Analyzed competitors and market trends to facilitate business growth.
  • Maintained accurate records of customer transactions and account activities.
  • Developed strategic relationships with key stakeholders in the business community.
  • Advised customers on best practices when managing their finances or investing funds.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Conducted financial analysis of customer portfolios to identify areas of improvement or risk.
  • Reviewed loan applications and prepared credit proposals for senior management approval.
  • Assessed potential risks associated with proposed loans to ensure they are within acceptable limits.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Performed periodic reviews of existing accounts to ensure adherence to contract terms.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Resolved customer complaints regarding their accounts in a timely manner.
  • Analyzed customer creditworthiness in order to determine eligibility for loans.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Managed a portfolio of clients by providing advice on financial products, services and solutions.
  • Proposed and managed successful marketing promotions and business plans.
  • Set up and completed loans with and without security.
  • Consulted with small business customers to determine needs and means and propose personalized banking solutions.
  • Ensured compliance with all relevant banking regulations, laws and guidelines.
  • Monitored market trends and competitor activity, making recommendations accordingly.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Loans Processing Officer

Westpac Banking Corporation
01.1998 - 01.1999
  • Preparing loan documents for the business managers
  • Performed daily maintenance of loan applicant database.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Initiated contact with lenders or creditors to obtain additional information about applicants' credit history or financial standing.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Evaluated and approved loan applications based on established criteria.
  • Collaborated with company teams to expedite loan approval processes.
  • Developed loan contracts and explained contract terms to clients.
  • Ensured that all new loans met regulatory requirements before being approved for funding.
  • Reviewed loan applications and credit histories to assess risk factors and determine eligibility for loan approval.
  • Analyzed financial statements and tax returns to evaluate customer's credit worthiness.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Monitored documents throughout the entire loan process from origination through closing.
  • Attended seminars related to banking industry trends as well as best practices for loan officers.
  • Located and suggested loan packages that met client needs and priorities.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Participated in training sessions designed to enhance knowledge of banking laws and regulations.
  • Updated client account information and records in company databases.
  • Provided guidance to customers regarding the terms of loan contracts.
  • Maintained accurate records of loan processing activities in compliance with bank policies and procedures.
  • Set up debt payment plans based on client credit, income and assets.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Head Teller

Westpac Banking Corporation
01.1998 - 01.1999
  • Handling customers day to day transactional enquiries
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Monitored and maintained security procedures to protect both staff and customers.
  • Researched discrepancies between customer balances and bank records for resolution.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Cross-sold bank products and services to customers, meeting and exceeding sales targets.
  • Developed strategies to improve efficiency in processing transactions.
  • Ensured proper handling of cash drawer limits according to bank policy.
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Kept teller window areas clean, organized, and fully stocked.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Handled complex transactions and provided backup support to other tellers as needed.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Provided customer service by responding to inquiries and resolving complaints.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Verified cash withdrawals and deposits.
  • Reduced errors by double checking transactions.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Reconciled daily transactions with the general ledger system using specialized software programs.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Shift Manager

McDonald’s
Sydney Entertainment Centre
01.1993 - 01.1999
  • Managing up to 40 crew members per shift, rostering, training and day to day maintenance and operations
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented quality control measures to uphold company standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategic plans to achieve company objectives.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with industry regulations and company policies.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Produced thorough, accurate and timely reports of project activities.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed risk by developing and implementing effective risk management strategies.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated equipment and machinery according to safety guidelines.

Education

Master Of Business Administration - Marketing

University Of New England
Armidale, NSW
04-2013

Diploma of Financial Advising -

Securities Institute of Australia
Sydney, NSW
11-2003

HSC -

Randwick Girls High School
01.1997

Skills

  • People management
  • Team Coaching
  • Employee Training
  • Proven Sales Experience
  • Commercial acumen
  • Client Relationship Management
  • Financial Accounting Expertise
  • Experienced in MYOB
  • Financial Analysis Expertise
  • Payroll Management
  • Financial Lending Expertise
  • Proficient in Credit Evaluation
  • Strategic financial expertise
  • Financial advice
  • Digital Content Management
  • Web-Based Design
  • Experienced in Search Engine Optimization Strategies
  • Data Analytics Configuration
  • Project Evaluation
  • Project Coordination
  • Project and strategic planning
  • Project and process implementation
  • Strategic Marketing Planning
  • Brand Identity Creation
  • Consumer Engagement in Branding
  • Creative Advertising Strategies
  • Social Media Management
  • Consumer Insight Research
  • Customer experience
  • Operational analysis
  • Operational Procedures
  • Operational Efficiency
  • Customer Insight
  • Administrative Management
  • Cash Flow Management
  • Investment Strategy Development
  • Sales Expertise
  • Business Loan Structuring
  • Risk Assessment Expertise
  • Mortgage Loan Origination
  • Innovative Problem Solving
  • Loan Approval Process
  • Loss Prevention Strategies
  • Operations management
  • Banking Operations Management
  • Comprehensive Due Diligence
  • Driven Self-Starter
  • Strategic Development
  • Proactive Risk Assessment
  • Team Development
  • Sales Growth
  • Growth-Oriented Business Development
  • Positive Professional Attitude
  • Analytical Data Proficiency
  • Workforce Engagement
  • Adaptability in Challenges
  • Effective Persuasion Techniques
  • Credit Risk Assessment
  • Skilled in Cross-Functional Partnerships
  • Facilitation of Clear Communication
  • Persuasive Communication
  • Strategic Persuasion
  • Understanding Social Dynamics
  • Effective Assertiveness
  • Strategic Execution
  • Social Media Analytics
  • Professional Networking Expertise
  • Networking Strategies
  • Effective Team Collaboration
  • Commitment To Completion
  • Client Needs Evaluation
  • Critical Thinking
  • Promoting Positive Mindset
  • Team Leadership
  • Critical Analysis
  • Proficient Multitasking Ability
  • Strong Time Management Skills
  • Team Leadership Experience
  • Empowering Team Leadership
  • Process Optimization
  • Exceptional Customer Service
  • Networking and Relationship Management
  • Independent Worker
  • Effective Decision-Making Under Pressure
  • Detail-Oriented Analysis
  • Strong Speaking Skills
  • Attentive Listening Proficiency
  • Empathetic Listening
  • Project Leadership Proficiency
  • Client-Centric Approach
  • Positive Interpersonal Skills
  • Strong Communication Skills
  • Proficient in Managing Multiple Tasks
  • Team Collaboration
  • Strong Planning Abilities
  • Logical Reasoning Skills
  • Enhancing Operational Efficiency
  • Effective Task Management
  • Problem-Solving Ability
  • Transaction Structuring
  • Client Relationship Building
  • Sales Process Enhancement
  • Financial Performance Analysis
  • Data-Driven Performance Assessment
  • Lending Procedures
  • KPI Analysis
  • Marketing Strategy Development
  • Financial Acumen
  • Professional Presentation Skills
  • Tailored Business Solutions
  • Strategic Operations Oversight
  • Business Development
  • Business Leadership
  • Market Research
  • Networking Strategies
  • Client-Focused Business Consultation
  • Targeted Marketing Initiatives
  • Collaborative Negotiation Expertise
  • Credit Evaluation Expertise
  • Credit Documentation Analysis
  • Administrative Management Expertise
  • Proficient in Scheduling
  • Effective Project Coordination
  • Supply Chain Coordination Skills
  • Proficient in Prioritizing Tasks
  • Efficient Time Prioritization
  • Strategic Risk Analysis
  • Interpersonal Relationship Development
  • Skilled in Managing Work Processes
  • Flexible Approach to Change
  • Strategic Decision-Making
  • Brand Strategy Implementation

Affiliations

  • I love running and have completed 5 marathons and training for number 6 in New York.
  • I am a keen sailor but still learning the ropes
  • I enjoy keeping fit and trying different adventure activities such climbing, rowing, dancing.
  • I love to travel
  • I really enjoy reading books preferably non fiction and autobiographies.

Accomplishments

  • Top Team Award Winner conference in 2023 with Commonwealth Bank.
  • Wellness Wise Practitioner Training program
  • Financial Planning and Selling Skills Course
  • Sales Excellence course
  • Financial planning selling skills
  • Managing Customer Relationships course
  • Westpac number 1 in Business Super national sales competition
  • Multiple top sales person award Westpac across multiple areas ( loans, insurance, investments)
  • Multiple awards and dinners for top sales performance of month and quarter at Westpac.
  • Westpac advisor induction program
  • McDonald's Basic Operations Course
  • Donut King training program
  • Graduate certificate in management UNE
  • Professional Telesales skills

References

References available upon request.

Timeline

Private Bank Director -Secondment position

Commonwealth Bank
01.2024 - 07.2025

Private Bank Executive

Commonwealth Bank
02.2022 - Current

Private Banker

Commonwealth Bank
11.2019 - 02.2022

Commercial Partnerships Manager

Bupa
06.2017 - 10.2019

General Manager

Mystery Customer
01.2013 - 01.2017

Director/Small Business Owner

The Sweet Spot -Ecommerce Retail Store
03.2011 - 01.2017

Franchise Owner

Donut King
03.2008 - 03.2011

Home Finance Manager- 6 Months Secondment

Westpac Banking Corporation
01.2008 - 01.2009

Business Financial Planner

Westpac Banking Corporation
01.2002 - 01.2008

Business Banking Manager

Westpac Banking Corporation
01.1999 - 01.2002

Loans Processing Officer

Westpac Banking Corporation
01.1998 - 01.1999

Head Teller

Westpac Banking Corporation
01.1998 - 01.1999

Shift Manager

McDonald’s
01.1993 - 01.1999

Master Of Business Administration - Marketing

University Of New England

Diploma of Financial Advising -

Securities Institute of Australia

HSC -

Randwick Girls High School

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Rachelle Walker