Rachel Maria Briggs-Reece
Admin Manager - Data Entry Specialist
Werribee South,VIC
Summary
Versatile Administration Officer with a refined skill level in managing diverse tasks and competing priorities on a daily basis. Esteemed ability in finding and and harnessing potential areas of improvement, spanning across business' quality, productivity and service, demonstrated during 15 years of administrative experience. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
- Whilst experience at a higher skill level as Office Manager ranged from optimizing productivity, efficiency and service quality across various environments, to supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Services Manager
Australia Post
Melbourne, VIC
03.2021 - 10.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using the recently implemented CCH Integrator software.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Support Services Officer
Australia Post
Melbourne, VIC
01.2020 - 03.2021
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Supervised up to ten administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Branch Manager
Money3 Penrith
Footscray, VIC
04.2010 - 10.2019
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Examined customer loan applications for loan approvals and denials.
- Identified partnership opportunities and established favorable business connections.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Care Coordinator
Stanhope Healthcare Services
Burwood, VIC
01.2009 - 03.2010
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Supported patient care excellence via planning and interpretation of programs.
HR Administrative Assistant
Amity Healthcare Group
Caulfield South, VIC
02.2007 - 12.2008
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Posted positions through approved recruitment channels.
Education
Certificate 4 - Financial Services Marketing Operations
Origin HR - Talent 2 International
Online 07.2011 - 12.2011
Certificate 4 - Business Administration
Origin HR - Talent 2 International
Online 01.2012 - 06.2012
High School Diploma -
Thornbury High School
Thornbury, VIC 02.2000 - 11.2006
Skills
Documentation and control
Policy and procedure modification
Customer Relations
Database administration
Word processing
Transcribing documents
Data acquisition
Typing 60 wpm
Excel formulas
Strategic planning
Business administration
Bookkeeping
Analytical and Critical Thinking
Good Telephone Etiquette
Problem-Solving
Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Successful people are not gifted; they just work hard, then succeed on purpose."
G. K. Nielson
Timeline
Administrative Services Manager
Australia Post
03.2021 - 10.2022
Support Services Officer
Australia Post
01.2020 - 03.2021
Certificate 4 - Business Administration
Origin HR - Talent 2 International
01.2012 - 06.2012
Certificate 4 - Financial Services Marketing Operations
Origin HR - Talent 2 International
07.2011 - 12.2011
Branch Manager
Money3 Penrith
04.2010 - 10.2019
Care Coordinator
Stanhope Healthcare Services
01.2009 - 03.2010
HR Administrative Assistant
Amity Healthcare Group
02.2007 - 12.2008
High School Diploma -
Thornbury High School
02.2000 - 11.2006