Rachel Peake
Mayfield,NSW
Summary
Knowledgeable Practice/ Office Manager offering more than 8 years of experience working for a range of different providers/services within the Healthcare system. Well-versed in referral management, handling electronic health records, coordinating multiple Doctors/ Allied Health providers schedules and managing a large reception team. Excellent communicator, highly organised and dependable team leader.
Overview
20
20
years of professional experience
Work History
Executive Assistant- Temp Role (Holiday Coverage)
Newcastle Private Hospital
05.2024 - Current
- Provide organisational and administrative support to the General Manager, Director of Nursing and Director of Finance to enable them to execute their roles efficiently.
- Diary management, liaising with internal, external and international personnel regarding complex diary and meeting management.
- Upheld strict timetables by maintaining accurate, balanced calendars for General Manager, Director of Nursing, Director of Finance and the Boardroom.
- Coordinate executive communications, including, taking calls, responding to emails, drafting correspondence, oversee the creation of documents, minute taker and distribution of minutes
- Maintaining an organised filing system of paper and electronic documents
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Health Information Services Office Manager
Newcastle Private Hospital
08.2022 - Current
- Maintain computer and physical filing systems.
- Developed and maintained successful relationships with patients, management, hospital staff, external providers and insurance companies.
- Delivered performance reviews, recommending additional training or advancements.
- Developed training plans for new recruits and current staff to enhance department productivity.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Rostering for staff and assigning job roles on a day to day basis to ensure business efficiency
- Coordinate the medico-legal requests for the entire hospital in liaison with the Director of Nursing
- Manage all medical information requests from internal and external providers
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Assist with WH&S protocols within our department and developed appropriate return to work plans for staff members in conjunction with our injury management specialist.
- Provide support and guidance and assist the Health Information Manager on a day to basis with the overall running of the department (2IC)
Practice Manager
Central Health Alliance
01.2017 - 07.2022
- Facilitate, coordinate and successfully obtain Accreditation on multiple occasions
- Develop and enforce compliance with practice policies and procedures
- Manage and oversee the day to day running of the practice, Allied Health Services associated with Central Health Alliance
- Recruit, hire and evaluate practice employees including GP Registrars
- Arrange internal and external training requirements for the GP Registrars in accordance with their training requirements
- Induct all staff members to the practice
- Rostering administration staff and adjusting to the needs of the business
- Work closely with the Business Manager to oversee the business financials
- Manage and assist Administration staff, Nursing staff and Doctors
- Manage monthly management meetings
- Manage monthly Doctors, Allied Health Provider meetings
- Communicate with external companies and build working relationships
- Address and action patient complaints
- Currently in the process of opening another practice and coordinating the fit out and recruitment
- Any additional items as directed by the Director on a daily basis
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Office Manager
Innervate Pain Management
01.2013 - 01.2017
- Manage and oversee day to day running of the practice
- Manage and assist Administration Assistant, Psychologists and Counsellors
- Work closely along side the multi-disciplinary team including Physiotherapists, Exercise Physiologists, Return to work Coordinator and Pain Management Specialists to provide excellent patient centred care.
- Co-manage business accounts with external accountant
- Manage and maintain financials
- Manage and coordinate satellite clinics
- Daily liaison with Directors and arrange and coordinate monthly business meetings
- Manage staff leave and cover Administration position during this period
Administration Assistant
Innervate Pain Management
01.2011 - 01.2013
- Meeting and greeting of all clients on arrival
- Managed approximately 40 incoming calls per day
- Management of all client data and correspondence
- Frequent liaison with internal companies including Physiotherapist, Psychiatrist, Pain Specialist and Nursing staff
- Manage daily incoming and outgoing mail, email and faxes
- Liaise with external stakeholders including GP's, Insurance companies and other health professionals
- Arrange and book client appointments
- Process payments, receipting & following up on overdue payments
- Manage and coordinate Pain Management Programs
Waitress Supervisor
Lil Buddha Asian Restaurant
10.2008 - 02.2010
Receptionist
Shoal Bay & Anna Bay Medical Centres
01.2004 - 01.2010
Education
Working With Children Check
07.2022
Certificate IV in Health Support Services -
WEA Hunter
Newcastle, NSW01.2009
Skills
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Time Management
- Employee Work Scheduling
- Critical Thinking
- Approachable
- Scheduling and calendar management
- Organizational Skills
- Relationship Building
Accomplishments
- Implement effective workplace relationships
- Implement operational plan
- Implement continuous improvement
- Develop teams and individuals
- Communicate electronically
- Develop work priorities
- Promote innovation and change
- Identify risk and apply risk management processes
- Recruit and select personnel
- Process human resource documents and inquiries
- Implement and monitor occupational health and safety policies procedures and programs
- Implement and monitor infection control policy and procedures
- Respond effectively to difficult or challenging behaviour
- Contribute to organisational effectiveness in the health industry
- Promote team effectiveness
- Certificate III in Health Support Services [Client/ Patient Support Services]
- WEA Hunter- Adult Education & Training
- Completed 25 May 2007
- Subjects Included:
- Communicate in the workplace
- Work effectively with others
- Organise personal work priorities and development
- Comply with Infection control policies
- Follow safe manual handling practices
- Handle and move equipment and goods
- Perform general cleaning tasks in a clinical setting
- Support innovation and change
- Handle waste in a health care environment
- Support continuous improvement systems and processes
- Undertake routine inventory maintenance
- Contribute to the organisational effectiveness in the health industry
- Respond effectively to difficult and challenging behaviour
- Higher School Certificate – Tomaree Education Centre 2005
References
References upon request
Timeline
Executive Assistant- Temp Role (Holiday Coverage)
Newcastle Private Hospital
05.2024 - Current
Health Information Services Office Manager
Newcastle Private Hospital
08.2022 - Current
Practice Manager
Central Health Alliance
01.2017 - 07.2022
Office Manager
Innervate Pain Management
01.2013 - 01.2017
Administration Assistant
Innervate Pain Management
01.2011 - 01.2013
Waitress Supervisor
Lil Buddha Asian Restaurant
10.2008 - 02.2010
Receptionist
Shoal Bay & Anna Bay Medical Centres
01.2004 - 01.2010
Working With Children Check
Certificate IV in Health Support Services -
WEA Hunter
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