Rachmah Emeran

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Medlog, Customer Service Agent, 07/23, present, Registration of new jobs, Liaising with customers regarding delivery of their shipping containers, Checking the status of containers once discharged from vessels, Handling customer queries, Onboarding customer, Onboarding new staff members, Ordering of stationery, Ordering of uniforms, Keeping customers up to date via calls and emails, Collaborating with the Transport team to ensure smooth operations, Collating and actioning reports
• Maersk Line, Customer Service Agent, 04/19, 12/21, Import and export queries, Manage end to end shipment process in compliance with all company procedures, Build strong relationships with customers, gaining an understanding for their business, Be fully responsible for customer satisfaction, Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support, Proactive resolution handling, Understand and be familiar with local KPIs, Work actively with other departments and other Maersk offices, Monitor agreed service levels
• NEDBANK, MULTIFUNCTIONAL & FOREX, 01/10, 03/19, Buying foreign bank notes, Selling foreign bank notes, Sending of overseas transfers, Collecting and vetting documents, Balancing of Forex General Ledger, Collating of daily Forex reports, Bulk Cash to Master to Shipping Companies, Assisting Enquiries clients, Assisting Tellers clients, Managing client's expectations, Reconciliation cash and stock balances, Problem solving, Keeping up to date with Exchange control Rulings, Ensuring minimal risk and losses, Collaborating with all clusters within Nedbank
• NEDBANK, BANKER TELLER, 01/10, 03/19, General Teller duties, Collating Teller reports, Managing client's expectations, Sales leads, Preparing waste for POD, Ensuring minimal risk and losses
• NEDBANK, BRANCH ADMINISTRATOR, 01/10, 03/19, Collating of Control reports, Checking of reports and records, Archiving documentation (METROFILE), Control/Administer FICA, Electronic transfers, Telephonic enquiries, Sending documentation to BACS, Sales leads, Balancing GL accounts, Problem solving, Ensuring minimal risk, Record keeping
• RF INTERIORS, CONSULTANT, 01/99, 01/10, Buying and selling of fabrics, Liaising with clients, Introducing new designer concepts, After sales services to clients, Insuring installation times are met, Service delivery standards are met

• ENGLISH
• AFRIKAANS

• READING
• COOKING
• RUNNING

• ID Number: 8001270141088
• Citizenship: SOUTH AFRICAN
• Marital Status: MARRIED