Rachna Jaiswal
Canberra,Australia
Summary
Highly organised and proactive professional with extensive experience in administration, coordination, events management, and stakeholder communication. Skilled in managing schedules, documentation, CRM systems, inbox coordination, and customer enquiries. Known for strong attention to detail, multitasking, and maintaining smooth operations in fast-paced environments. Currently returning to the workforce and ready to contribute strong administrative, communication, and organisational capabilities to a supportive team.
Overview
18
18
years of professional experience
Work History
Events & Conference Manager
Australian Institute of Project Management (AIPM)
11.2023 - 01.2024
- Led end-to-end delivery of the AIPM National Conference 2023.
- Managed stakeholders, sponsor, and exhibitor communications.
- Coordinated logistics, budgeting, vendor management, and onsite operations.
- Prepared reports, planning documents, and internal communications.
Events Coordinator
AIPM
09.2022 - 11.2023
- Managed the annual calendar of webinars, chapter events, and award programs.
- Coordinated budgets, logistics, contracts, run sheets, and event documentation.
- Handled member enquiries, email communication, and website updates.
- Supported event marketing through EDMs, scheduling, and promotional material.
- Liaised with suppliers, speakers, volunteers, and internal teams.
Events Manager
Canberra Southern Cross Yacht Club
12.2021 - 07.2022
- Managed event bookings, calendars, client communication, and overall administrative coordination.
- Prepared contracts, quotes, run sheets, and documentation to support smooth event operations.
- Oversaw logistics including venue bookings, scheduling, invitations, catering, and vendor arrangements.
- Coordinated closely with internal teams and external suppliers to ensure timely delivery of services.
- Monitored budgets, tracked expenses, and produced post-event reports for management.
- Provided efficient problem resolution during events and maintained high service standards.
Bistro Manager
Eastlake Football Club
08.2021 - 12.2021
- Oversaw daily operations, rostering, cash handling, reporting, and inventory tracking.
- Managed customer enquiries, issue resolution, and staff training.
- Produced daily financial reports and coordinated supplier communication.
Restaurant Manager
The Spice Room
01.2019 - 06.2021
- Managed administration of restaurant operations including rosters, compliance, staff onboarding, and reporting.
- Handled customer correspondence, vendor liaison, and cost control documentation.
- Trained staff and ensured smooth operational workflows.
Restaurant Manager
Biryani Art
04.2014 - 11.2018
- Managed daily administrative operations including staff scheduling, procurement, and inventory records.
- Coordinated communication between kitchen, suppliers, and management.
- Prepared reports, tracked expenses, and assisted with promotional planning.
Events Manager/ Events Sales Coordinator
Radisson Blu Plaza
06.2006 - 03.2013
- Handled all event-related administration: proposals, contracts, Banquet Event Orders (BEOs), and schedules.
- Managed client enquiries, coordinated internal departments, and maintained booking systems.
- Generated reports, monitored budgets, and supported end-to-end event execution.
- Assisted with meetings, internal communication, and documentation control.
Education
Bachelor of Hotel Management -
Institute of Hotel Management
Delhi01.2010
Diploma in Aviation & Hospitality Management - undefined
Air Hostess Academy
Delhi01.2007
Class XII - undefined
Arya Inter College
Uttrakhand01.2006
Class X - undefined
Arya Inter College
Uttrakhand01.2004
Skills
- Administration & Scheduling
- Calendar & Inbox Management
- CRM Systems (Salesforce, HubSpot, iMIS, NowBookIt, Rezdy, EventsAir)
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Event Coordination & Stakeholder Management
- Reporting & Documentation
- Customer Service & Communication
- Vendor & Supplier Liaison
- Digital Tools (Canva, SurveyMonkey, Awards force, On Demand)
Languages
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPersonal development programsHealthcare benefitsTimeline
Events & Conference Manager
Australian Institute of Project Management (AIPM)
11.2023 - 01.2024
Events Coordinator
AIPM
09.2022 - 11.2023
Events Manager
Canberra Southern Cross Yacht Club
12.2021 - 07.2022
Bistro Manager
Eastlake Football Club
08.2021 - 12.2021
Restaurant Manager
The Spice Room
01.2019 - 06.2021
Restaurant Manager
Biryani Art
04.2014 - 11.2018
Events Manager/ Events Sales Coordinator
Radisson Blu Plaza
06.2006 - 03.2013
Diploma in Aviation & Hospitality Management - undefined
Air Hostess Academy
Class XII - undefined
Arya Inter College
Class X - undefined
Arya Inter College
Bachelor of Hotel Management -
Institute of Hotel Management