Racquel Hodgson
Coffs Harbour
Summary
Experienced Administrator working in family run business with my partner for the past seven years.
Hardworking and accountable.
Overview
12
12
years of professional experience
Work History
Administration Officer
Pieces of Saph
01.2017 - Current
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, managed and created all social media pages from beginning including facebook (5k), instagram (16k) and tiktok (24k).
- Managed team petty cash, purchase orders and account transactions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
Customer Banking Specialilst
Commonwealth Bank
05.2023 - 10.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
House Keeper
CBD Motor Inn
03.2016 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Occupational Health Representative
Port Hedland Medical Centre
11.2014 - 01.2016
- Developed strong organizational and communication skills through coursework and training.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Identified issues, analysed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in team environments.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with strong sense of personal responsibility.
Senior Administrator /Appointment Setter
Riverbank Removals
06.2012 - 10.2014
- Targeted new customers to grow geographic reach and increase revenue.
- Coordinated with human resources department to handle payroll and personnel databases.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Collected, validated, and distributed information to employees.
- Generated reports to suggest corrective actions and process improvements.
Education
High School Diploma -
John Paul College
Coffs Harbour, NSW2009
Skills
- Ambitious, Reliable and Accountable
- Document Control
- Customer Service Process Improvement
- Risk Identification
- Schedule Management
- Appointment Booking
Timeline
Customer Banking Specialilst
Commonwealth Bank
05.2023 - 10.2024
Administration Officer
Pieces of Saph
01.2017 - Current
House Keeper
CBD Motor Inn
03.2016 - 10.2018
Occupational Health Representative
Port Hedland Medical Centre
11.2014 - 01.2016
Senior Administrator /Appointment Setter
Riverbank Removals
06.2012 - 10.2014
High School Diploma -
John Paul College
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