Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Racquel Karam

Guildford West,Australia

Summary

Store Manager with extensive experience at Highlands Fresh, recognized for exceptional employee training and customer service. Proficient in inventory management and sales analysis, consistently driving team performance and improving customer satisfaction. Expertise in ensuring timely order fulfillment and maintaining effective stock control. Dedicated to creating a collaborative and productive work environment.

Overview

10
10
years of professional experience

Work History

Store Manager

Highlands Fresh
07.2008 - 06.2009
  • Hiring and training of employees
  • Taking phone orders and making sure delivered on time
  • Interacting with customers
  • Customer Service
  • Banking
  • Ordering of Stock

Administrative Assistant

Sydney Water
09.2007 - 06.2008
  • Reception Duties
  • Interacting with clients, contractors and over 100 employees.
  • Answering and screening of incoming calls and forwarding to the appropriate person using a busy switchboard.
  • Keeping guard of who enters site. Allowing people access to the site.

Administrative Assistant

Department Of Commerce
04.2007 - 09.2007
  • Customer Service and handling customer invoice inquiries
  • Petty Cash handling
  • Reception duties
  • Raising purchase orders
  • Invoices, Filing, Data entry
  • Interacting with clients and contractors
  • Opening and distributing of mail
  • Answering and screening of incoming calls and forwarding to the appropriate person.

Store Manager (City/Bankstown store)

Insane Clothing
12.2004 - 09.2005
  • Great customer service skills and handling customer inquiries
  • Maintaining and analyzing of sales records and figures
  • Organizing team meetings and advising them of new line of stock
  • Supervision and training of team members
  • Stock takes
  • Banking
  • Interviewing and hiring of new team members
  • Preparing for store sales

Store Manager (Chatswood) 2ic (Burwood/Liverpool)

Rave Clothing
05.2001 - 12.2002
  • Supervision and training of team, as well as recruiting
  • Advising team of stock and any changes
  • Drawing up weekly rosters
  • Coordinating and conducting of stock takes and merchandising layout
  • Implementing and overseeing of security procedures for stock and cash in store

Office Administration/Customer Service

Inprise International
10.1999 - 10.2000
  • Answering and screening of incoming calls and forwarding to the appropriate person
  • Handling customer inquiries
  • Providing receptionist duties
  • Data entry, Invoicing, Filing, Opening and distribution of mail

Education

High School Diploma -

Nazareth Senior Girls College
Bankstown, NSW
12-2020

Teeth Whitening Technician - Teeth Whitening

Teeth Whitening Technician
Fairfield, NSW
12-2020

Beauty And Nailtech - Beauty

Beauty And Nailtech
Granville, NSW
01-2000

Skills

  • Employee training and development
  • Team collaboration
  • Customer service excellence
  • Inventory management
  • Sales analysis and reporting
  • Visual merchandising strategies

References

  • Suzie, Rave Clothing, Store Manager, 0415 602 672
  • Tony Edwards, Department Of Commerce, Project Manager, (02) 9737 8958
  • Mariette Nassif, Highlands Fresh, Business Owner, 0401509759

Timeline

Store Manager

Highlands Fresh
07.2008 - 06.2009

Administrative Assistant

Sydney Water
09.2007 - 06.2008

Administrative Assistant

Department Of Commerce
04.2007 - 09.2007

Store Manager (City/Bankstown store)

Insane Clothing
12.2004 - 09.2005

Store Manager (Chatswood) 2ic (Burwood/Liverpool)

Rave Clothing
05.2001 - 12.2002

Office Administration/Customer Service

Inprise International
10.1999 - 10.2000

High School Diploma -

Nazareth Senior Girls College

Teeth Whitening Technician - Teeth Whitening

Teeth Whitening Technician

Beauty And Nailtech - Beauty

Beauty And Nailtech

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Racquel Karam