Racquel Walker
Barrack Hgts,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Hospital Assistant Grade 3
Illawarra Shoalhaven Local Health
Illawarra, NSW
08.2019 - Current
- Assisted with the delivery of meals, bedding, and other supplies to patient rooms.
- Provided emotional support to patients by listening attentively to their concerns and providing comfort measures when necessary.
- Observed changes in patient condition or behavior that may indicate an adverse reaction to medication or treatment plan and reported it promptly to supervisor and nursing staff member.
- Answered call lights promptly ensuring that patients' needs are met in a timely manner .
- Provided assistance with activities of daily living such as bathing, toileting, eating, ambulating.
- Stocked supply carts with appropriate items based on departmental needs.
- Conducted rounds regularly throughout day checking up on patients well being .
- Assisted in maintaining safety standards within facility by monitoring hallways for any hazards or obstructions .
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Planned and served meals and snacks to patients according to prescribed diets.
Care Worker
Mount Warrigal Nursing home
Mount Warrigal
01.2007 - 01.2009
- Developed individual care plans based on assessments of the needs of each client.
- Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
- Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Assisted with meal planning to meet nutritional plans.
Office Assistance
Keiraville Womens refuge
Wollongong
01.2006 - 01.2007
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Aboriginal Homework Centre
Department of Education
Dapto
01.2001 - 01.2001
- Assisted students with their homework questions by providing helpful explanations and resources.
- Developed individualized learning plans to help each student reach their desired academic goals.
- Evaluated students' assignments and provided feedback on areas of improvement.
- Provided guidance in the use of online tools and resources, such as library databases and study guides.
- Facilitated group discussions to allow students to collaborate on projects and assignments.
- Encouraged critical thinking skills through engaging activities and problem-solving exercises.
- Tutored struggling students in reading comprehension, math, science, history, social studies, and other core subjects.
Checkout Operator
Payless
Barrack Hts
01.1992 - 01.1993
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Operated point-of-sale terminals to record customer purchases.
- Provided assistance to customers with product selection queries.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Balanced tills daily to ensure accuracy of transactions.
- Verified the age of customers when selling alcohol or tobacco products.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Assisted in the unloading and stocking of inventory items as needed.
- Inspected returned items for damage before issuing refunds or exchanges.
- Prepared reports on sales activities for management review.
- Performed opening and closing procedures for store registers as required.
- Resolved customer complaints in a professional manner.
- Followed store policies regarding returns, refunds, discounts.
- Checked expiration dates on food items prior to ringing up purchase.
Education
Aboriginal & Torres Strait Islander Health
Technical And Further Education
Lake Illawarra, NSW07-2021
Certificate 111 Specimen Collection
Southern IML Pathology
Wollongong, NSW10-2009
Hospitality Operations Certificate 111
Vocational Training
Sydney, NSW05-2009
Workplace Hygiene
Technical And Further Education
Lake Illawarra, NSW08-2007
Skills
- Medical terminology proficiency
- Stress management techniques
- Patient Care Coordination
- Vital signs monitoring
- Universal Precautions
- Patient evaluations
- Electronic Charting
- Mobility Assistance
- Feeding Assistance
- Care Monitoring
- Infection Control
- Patient Relations
- Quality Assurance
- Supply Restocking
- Active Listening
- Multitasking
- Chronic Disease Management
- Task Prioritization
- Preparing meals
- Professional Demeanor
- Problem-solving abilities
- Monitoring fluids
- Decision-Making
- Team Collaboration
- Phlebotomy Training
- Client documentation
- Family Communication
- Teamwork and Collaboration
- Problem-Solving
- Relationship Building
- Quality Assurance Controls
Referees
Carolynne Leon (Professional) Shirley Eora (Personal)
Grand Pacific Health 0411570727
0481317992
Timeline
Hospital Assistant Grade 3
Illawarra Shoalhaven Local Health
08.2019 - Current
Care Worker
Mount Warrigal Nursing home
01.2007 - 01.2009
Office Assistance
Keiraville Womens refuge
01.2006 - 01.2007
Aboriginal Homework Centre
Department of Education
01.2001 - 01.2001
Checkout Operator
Payless
01.1992 - 01.1993
Aboriginal & Torres Strait Islander Health
Technical And Further Education
Certificate 111 Specimen Collection
Southern IML Pathology
Hospitality Operations Certificate 111
Vocational Training
Workplace Hygiene
Technical And Further Education
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