Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rada Zolotareva

Joondalup,WA

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success.

Overview

13
13
years of professional experience

Work History

Customer Service Relationship

Bendigo Community Bank
Bayswater WA
10.2007 - 09.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Sales Associate

Sheares Menswear
Perth
02.2004 - 10.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Bachelor Of Computer Science - Software Engineering

Edith Cowan University
Perth, WA

Secondary Education

Cyril Jackson Senior Campus Education Support Centre
Bassendean, WA
10.2004

Skills

  • Personnel Training and Development
  • Client Relations and Retention
  • Cash Handling
  • Conflict Resolution Techniques

Timeline

Customer Service Relationship

Bendigo Community Bank
10.2007 - 09.2016

Sales Associate

Sheares Menswear
02.2004 - 10.2007

Bachelor Of Computer Science - Software Engineering

Edith Cowan University

Secondary Education

Cyril Jackson Senior Campus Education Support Centre
Rada Zolotareva