Rade Petkovic
ASHFORD,SA
Summary
Dynamic barista with exceptional customer service skills and a proven track record at Elatte Glenelg. Adept at beverage preparation and cash handling, I consistently enhanced customer satisfaction through personalized service. A collaborative team player, I effectively trained new staff, fostering a positive work environment while maintaining high standards of cleanliness and efficiency.
Overview
21
21
years of professional experience
Work History
Barista
Elatte Glenelg
06.2021 - 11.2025
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Europa at the Bay
07.2013 - 06.2021
- Provided exceptional customer service, resolving issues efficiently and courteously.
- Assisted in training new baristas on beverage preparation techniques and equipment use.
- Managed cash register operations, processing transactions accurately and promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista
Crema on Jetty
05.2005 - 05.2012
- Prepared high-quality espresso beverages while adhering to company standards.
- Maintained cleanliness and organization of workstations and customer areas.
Education
Diploma in Hotel Management -
International College of Hotel Management
Adelaide, SA10.2000
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
- POS systems
Timeline
Barista
Elatte Glenelg
06.2021 - 11.2025
Barista
Europa at the Bay
07.2013 - 06.2021
Barista
Crema on Jetty
05.2005 - 05.2012
Diploma in Hotel Management -
International College of Hotel Management