Summary
Overview
Work History
Education
Skills
Timeline
Barista

Rade Petkovic

ASHFORD,SA

Summary

Dynamic barista with exceptional customer service skills and a proven track record at Elatte Glenelg. Adept at beverage preparation and cash handling, I consistently enhanced customer satisfaction through personalized service. A collaborative team player, I effectively trained new staff, fostering a positive work environment while maintaining high standards of cleanliness and efficiency.

Overview

21
21
years of professional experience

Work History

Barista

Elatte Glenelg
06.2021 - 11.2025
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Barista

Europa at the Bay
07.2013 - 06.2021
  • Provided exceptional customer service, resolving issues efficiently and courteously.
  • Assisted in training new baristas on beverage preparation techniques and equipment use.
  • Managed cash register operations, processing transactions accurately and promptly.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Barista

Crema on Jetty
05.2005 - 05.2012
  • Prepared high-quality espresso beverages while adhering to company standards.
  • Maintained cleanliness and organization of workstations and customer areas.

Education

Diploma in Hotel Management -

International College of Hotel Management
Adelaide, SA
10.2000

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Beverage preparation
  • Safe food handling practices
  • POS systems

Timeline

Barista

Elatte Glenelg
06.2021 - 11.2025

Barista

Europa at the Bay
07.2013 - 06.2021

Barista

Crema on Jetty
05.2005 - 05.2012

Diploma in Hotel Management -

International College of Hotel Management
Rade Petkovic