Summary
Overview
Work History
Education
Skills
Certification
Activities
Languages
References
Timeline
Generic

Radha Guda

Epping,VIC

Summary

Experienced customer support professional with a Diploma of IT, blending technical proficiency with exceptional interpersonal abilities. Known for delivering outstanding customer service, adeptly resolving inquiries with efficiency and courtesy. Skilled in utilizing diverse customer service software to ensure satisfaction. Committed to ongoing learning and professional growth, poised to contribute technical expertise to achieve organizational objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Inbound Customer Support Associate

TechMahindra
05.2023 - Current
  • Providing assistance to customers via inbound calls, emails/chats, regarding a wide range of issues including service disruptions, technical support, and account management.
  • Resolving customer queries and issues promptly and efficiently, ensuring a high level of customer satisfaction.
  • Developing a comprehensive understanding of Telstra's products and services including mobile plans, broadband internet, home phone, and entertainment offerings.
  • Being able to effectively communicate the features and benefits of different products to customers.
  • Assisting customers with technical issues related to their services such as internet connectivity problems, device configuration, or troubleshooting hardware/software issues with mobile phones or modems.
  • Managing customer accounts including processing service activations, cancellations, and changes to account details.
  • Ensuring that customer information is accurately recorded and updated in Telstra's systems.
  • Handling customer complaints in a professional and empathetic manner, striving to resolve issues to the customer's satisfaction while adhering to Telstra's policies and procedures.
  • Documenting customer interactions accurately in Telstra's CRM system and generating reports as required to track customer issues, trends, and feedback for continuous improvement.
  • Adhering to Telstra's policies, procedures, and compliance standards at all times maintaining confidentiality of customer information, following security protocols, and complying with regulatory requirements.

Customer Support Associate

Brickworks- Bristile Roofing
12.2021 - 04.2022
  • Responded to customer inquiries via phone, email, or in-person regarding roof tiling products, services, pricing, and availability.
  • Assisted customers with obtaining quotations and estimates for roof tiling projects and processed orders for roof tiles, accessories, and related products.
  • Ensured that orders are accurately entered into the system, tracking order status, and coordinating delivery or pickup arrangements with customers.
  • Provided detailed information about the different types of roof tiles available, including their features, benefits, and suitability for various roofing applications.
  • Maintained accurate records of customer interactions, inquiries, orders, and complaints in the company's CRM system, ensuring that customer data is kept confidential and secure.
  • Collected feedback from customers about their experiences with the company's products and services.

Early Childhood Educator

Randstad Education
12.2018 - 11.2021
  • Ensured safety, security, and well-being of children in early childhood setting while supervising children during indoor and outdoor activities, and other times.
  • Engaged with children in developmentally appropriate activities that promote learning, creativity, and social interaction and documented children's behavior, interactions, and developmental progress.
  • Ensured compliance with health and safety regulations, including maintaining cleanliness and hygiene standards in early childhood environment.
  • Served as positive role model for children, demonstrating empathy, patience, and respect in interactions.

Customer Support Associate

Sijag Pty Ltd
08.2016 - 02.2018
  • Responded to customer inquiries via phone, email, or in-person regarding joinery products, services, pricing, and availability.
  • Assisted customers with obtaining quotations and estimates for joinery projects as gathering project details, calculating material costs, and providing quotes based on company's pricing structure and ensuring that orders are accurately entered into system, tracking order status, and coordinating delivery or pickup arrangements with customers.
  • Provided detailed information about different types of joinery products available, including their features, materials, finishes, and customization options.
  • Addressed customer complaints or concerns regarding joinery products or services and assured with customer satisfaction.

Junior Research Analyst

Know Qwest Services (E-Commerce)
10.2009 - 03.2014
  • Collated information to interpret data for clients and delivered services to customer locations within specific timeframes.
  • Liaised with Accounts Department to compose appropriate paperwork to deliver invoice to customers.
  • Educated stakeholders on data protection tactics to reduce breaches and investigated system issues and implemented resolutions to reduce downtime.
  • Created and managed database of information gathered from research and prepared reports of findings by illustrating data graphically and translating complex findings into written text.
  • Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
  • Identified appropriate marketing channels and target customers for campaigns and used various market research tools and techniques to gather, analyze, and interpret data.

Education

Diploma of IT -

Goanna Education (ACS)
Melbourne, VIC
01.2023

Diploma of Early Childhood Education -

VICSEG New Futures Institute
Melbourne, VIC
04.2021

Bachelor of Chemical Engineering -

Jawaharlal Nehru Technological University
Hyderabad
03.2008

Skills

  • Front-End/Back-End Programming- HTML5, CSS3, PHP, JavaScript, Node JS, C
  • Database - MySQL, MariaDB
  • Version Control Systems- GitHub
  • Worked on Salesforce, NATAMA, Siebel, BAT, CAT, Citrix, Amazon VDI, MS office, Maximize and JDE software

Certification

  • https://www.credly.com/badges/816eb861-d655-4c13-b52b-e32ffcad3bbb/linked_in_profile

Activities

  • Parent Council Member- Harvest Home Primary School (2023-Present).
  • Volunteer Assistant-From Us To You (2018-Present).
  • Retail Assistant, St. Vincent's Depot (2016-2017).
  • Childcare Project Coordinator- Creeds Farm Early Learning Centre (2016-2017).

Languages

Telugu
Native or Bilingual
English
Professional Working
Hindi
Full Professional
Tamil
Elementary
Punjabi
Elementary

References

UPON REQUEST

Timeline

Inbound Customer Support Associate

TechMahindra
05.2023 - Current

Customer Support Associate

Brickworks- Bristile Roofing
12.2021 - 04.2022

Early Childhood Educator

Randstad Education
12.2018 - 11.2021

Customer Support Associate

Sijag Pty Ltd
08.2016 - 02.2018

Junior Research Analyst

Know Qwest Services (E-Commerce)
10.2009 - 03.2014

Diploma of IT -

Goanna Education (ACS)

Diploma of Early Childhood Education -

VICSEG New Futures Institute

Bachelor of Chemical Engineering -

Jawaharlal Nehru Technological University

Similar Profiles

CREATE PROFILE
Radha Guda